Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Blue

Carrollton,Texas

Summary

Client Data Associate who maintains a high level of professionalism, patience, and efficiency in decreasing risk and losses. Dedication to improve customer loyalty, satisfaction, and consistently by meeting and exceeds productivity goals. I have 9 years of experience in Credit Risk, Credit Underwriting, AML/KYC, and Training Specialist. Conducted risk management schemes and fraud analysis. Ensure that the merchant meets the firms KYC/AML standard.

Overview

11
11
years of professional experience

Work History

Client Data Associate

Chase PAYMENTECH
01.2017 - Current
  • Analyze new and existing merchant companies, considering financial viability vs
  • Exposure to the firm, Proficient in reading credit reports (Experian/Equifax), Dun & Bradstreet, & financials (balance sheet, income statement, cash flow statement)
  • Perform financial statement analysis based on key financial ratios as they apply to the merits of the subject's profile
  • Calculate the notional risk associated with each applicant's business model and method of accepting payment instruments consistent with established procedures
  • Applies advanced knowledge and industry best practices to quantify risk and aggregate exposures
  • Ensure merchant meets the firm’s KYC (Know Your Customer) and AML (Anti-Money Laundering) standards, Payment Brand requirements and perform necessary due diligence
  • Communicate collateral implementations (reserve, UCC, letters of credit, guarantees), division (additional business added) declines or approval terms and conditions for new and existing business.

Risk Analyst

Chase PAYMENTECH
01.2016 - 01.2017
  • Responsible for minimizing financial losses for Chase Paymentech by monitoring merchant trends and activities
  • Investigates and resolve merchant risk issues that are generated from our internal risk management monitoring systems
  • Strong Ability to handle stressful situations as well as possessing excellent time management and communication, prioritizing tasks, sound decision-making, and consulting with peers and management on various topics
  • Strong Investigation and detailed oriented skills by contacting the merchant, requesting additional documentation, analyzing the exception and case notes, evaluating the merchant’s processing patterns, etc
  • Perform on a daily basis often difficult conversations with merchants and addresses corrective actions, which may include but are not limited to, implementing a reserve to minimize our company’s risk exposure
  • Effectively identifying potential fraudulent and/or unauthorized activity on merchant accounts and promptly contacting the appropriate departments to recover these funds
  • Completes and submits all appropriate regulatory forms within company guidelines
  • Effectively communicate with all levels of management, peers, internal and external stakeholders
  • Demonstrates daily adherence to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Training specialist ii

Chase PAYMENTECH
01.2015 - 01.2016
  • Perform product installations with dealers/merchants, over the phone or at the merchant sites
  • Test authorization and settlement functions following the programming of the parameters and system fields
  • Update database to reflect completion of the installation, any problems experienced during the installation, and the merchant's expected live date
  • Follow up with the merchant, ensuring successful processing, verify given batch information against local reports
  • Address merchant needs or concerns
  • Coordinate and schedule merchant product installation
  • Update department manual documentation as needed

Fraud Investigator senior Specialist

JPMorgan Chase
01.2013 - 01.2015
  • Responsible for managing case inventory and strong decision making, ensuring a reduction of losses on credit card fraud cases
  • Reviewing and effectively decide and attempt to resolve the fraud claim through Visa and MC associations
  • This includes recovering funds, rebilling merchants, rebilling customers, or accepting the claim as valid
  • Multitasking as well as being detailed oriented, possessing strong written skills, and self-motivated to manage cases daily, and incoming funds queues
  • Demonstrates on a daily basis prioritizing daily caseload and meets regulatory guidelines and timeframes as required
  • Resolves customer issues efficiently and in a timely manner
  • Demonstrates strong communication skills and effectively communicates with the merchant if required also providing the outcome of the investigation of our case to the customer

Education

Associate of Science -

College of DuPage
Glen Ellyn, IL
05.2017

Criminal Justice Certificate -

College of DuPage
Glen Ellyn, IL
05.2017

Skills

  • Experience in high volume merchant accounts
  • Excellent project management
  • Strong problem-solving skills
  • Excellent organizational skills
  • Highly motivated, flexible
  • Proven leadership competences
  • Proficient in customer account software
  • Excellent communication skills
  • Ability to multitask
  • Excellent time management
  • Activities & Interests
  • Fishing/camping
  • Movie buff
  • Traveling
  • Family
  • Fitness

Timeline

Client Data Associate

Chase PAYMENTECH
01.2017 - Current

Risk Analyst

Chase PAYMENTECH
01.2016 - 01.2017

Training specialist ii

Chase PAYMENTECH
01.2015 - 01.2016

Fraud Investigator senior Specialist

JPMorgan Chase
01.2013 - 01.2015

Associate of Science -

College of DuPage

Criminal Justice Certificate -

College of DuPage

Similar Profiles

CREATE PROFILE
Kimberly Blue