Summary
Overview
Work History
Skills
Timeline
Generic

Kimberly Boethel

Katy,TX

Summary


My mission as a leader is to manage, supervise and coordinate all activities of my restaurant, the restaurant management team and restaurant personnel. Accountable for ensuring that day-to-day restaurant operations are aligned with my restaurants operating guidelines and standards. Maintain consistency in preparing the highest quality of food and providing superior levels of service. Achieve financial objectives and success by continually building sales and growing a highly profitable restaurant. Success is real growth in sales, profit and market share, and is the result of putting the guest experience above all else.


Overview

15
15
years of professional experience

Work History

Assistant General Manager

State Fare Kitchen And Bar
05.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee evaluations, and contract details.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Senior II. Manager

The Cheesecake Factory
01.2019 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Server

The Cheesecake Factory
01.2009 - 01.2019
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Shift Supervisor

Aldi Distribution Warehouse
01.2016 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Analyzed sales figures and identified areas for improvement.
  • Conducted performance reviews and provided staff with feedback and guidance.

Skills

  • Drive sales and Guest delight
  • Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards in all aspects of the operation
  • Proactively and effectively communicate (to his/her management team, team members, Regional Vice President, and members of the corporate staff) necessary information regarding the effective operation of the business
  • Champion and support Team Member development, including conducting performance evaluations, training, coaching, and discipline
  • Complete administrative office work to include answering emails and voicemails, entering sales reports, paying invoices, checking deliveries, etc
  • Anticipate and leads change
  • Set, submit and achieve budgeted sales and profit levels for the restaurant
  • Engaged in community and market-related opportunities to promote brand awareness and partnerships and bring in new guests
  • Actively sources talent to build a winning team
  • Ability to work a flexible schedule Including evenings, holidays, and weekends
  • Demonstrates exceptional guest service mentality
  • Strong communication skills with the ability to resolve conflict and provide mentorship to hourly team members and management team
  • Illustrates effective organization and time management skills
  • Result oriented; Ability to achieve the target within given time
  • Word and Excel proficient
  • Business Operations Knowledge

Timeline

Assistant General Manager

State Fare Kitchen And Bar
05.2023 - Current

Senior II. Manager

The Cheesecake Factory
01.2019 - 01.2023

Shift Supervisor

Aldi Distribution Warehouse
01.2016 - 01.2019

Server

The Cheesecake Factory
01.2009 - 01.2019

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Kimberly Boethel