Kimberly Boggs
Bermuda Dunes,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
40
40
years of professional experience
Work History
Event Coordinator
Floral Design
04.2018 - 10.2023
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Inspected event facilities to confirm conformance to customer requirements.
- Trained and supervised event staff to complete tasks on time.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
Secretary
Dave Boggs Plastering
01.1988 - 06.1992
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed payroll data entry and processing for 80 employees to comply with predetermined company guidelines.
Customer Service Associate
Lucky's Supermarket
02.1984 - 01.1987
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Psychology/Business
Citrus College
Glendora, CASkills
Ability to work long hours
Ability to lift heavy weight
Strong communication skills
Excellent typing skills
Ability to quickly and efficiently resolve customer issues
Team player
Timeline
Event Coordinator
Floral Design
04.2018 - 10.2023
Secretary
Dave Boggs Plastering
01.1988 - 06.1992
Customer Service Associate
Lucky's Supermarket
02.1984 - 01.1987
Associate of Arts - Psychology/Business
Citrus College
Similar Profiles
Linda NoleLinda Nole
Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (Retired)Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (Retired)
Linda NoleLinda Nole
Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (retired)Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (retired)
Annie PattonAnnie Patton
Assistant Manager at Verbena Floral DesignAssistant Manager at Verbena Floral Design
Priscilla CerveraPriscilla Cervera
Contract Administrator/Receptionist at DW Johnston ConstructionContract Administrator/Receptionist at DW Johnston Construction
Melody MercadoMelody Mercado
Undergraduate Researcher at University Of California, IrvineUndergraduate Researcher at University Of California, Irvine