Kimberly Bohnsack
1708 W Yuma St APT 1,AZ
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
24
24
years of professional experience
Work History
Instacart Shopper
Instacart
Laveen, AZ
06.2022 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
DoorDash Delivery Driver
DoorDash
Phoenix, AZ
04.2001 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
GPM Investments Fast Market
4020 W Ray Rd Chandler, AZ 85226
06.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier / Dish Out
La Canasta - Authentic Mexican Food
3202 S 40th St 85040
08.2019 - 04.2021
- Improved guest satisfaction by providing warm and welcoming greetings upon arrival.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Maintained clean, organized environments for presentable front-of-house areas.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
High School Diploma -
Premier High School
Skills
- Mobile app proficiency
- Strong work ethic
- Quick learner
- Food safety awareness
- Hospitality and accommodation
- Attention to detail
- Customer service
- Accurate money handling
- Decision-making
- Flexible schedule
- Customer relations
- Product awareness
- Goal setting and prioritization
- Product merchandising
- Inventory management
- Order accuracy
Timeline
Customer Service Representative
GPM Investments Fast Market
06.2023 - 01.2025
Instacart Shopper
Instacart
06.2022 - Current
Cashier / Dish Out
La Canasta - Authentic Mexican Food
08.2019 - 04.2021
DoorDash Delivery Driver
DoorDash
04.2001 - Current
High School Diploma -
Premier High School