Kimberly Bonnett
El Paso,TX
Summary
Looking for a challenging job where I can utilize my talent and knowledge. I want to gain more experience of the organization and grow with the company.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Bank Of America
08.2023 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technician
Cynergy
01.2020 - 12.2021
- Serviced google products, Troubleshooting, Repairs, Data entry, Diagnosis
Service Technician
CWG WIRELESS GROUP LLC
08.2019 - 01.2020
- Quality control, Function test on devices, Worked closely with others in team-oriented settings to maintain line productivity, Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools, Buffed out minor scratches and imperfections, which bolstered product quality, Performed hand-finishing of final products after assembling component parts for items, Assisted quality assurance by visually inspecting items and removing defective parts, Used basic mathematical abilities to calculate materials, hourly rates and other relevant details, Tested products for functionality or quality and troubleshot problems with equipment, devices or products, Made sure that products were produced on time and are of good quality, Performed general equipment maintenance and repair to minimize downtime, Inspected products and machines to ensure quality and efficiency
Call Center Customer Service Representative
Ford Motor Credit Company
01.2018 - 12.2019
- Inbound calls, Data entry, Account maintenance, Handle titles from all states, payments on account, Customer satisfaction, Troubleshoot online access Accounts, Assistance with details of account and vehicles, Resolved customer questions, issues and complaints, Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores, Maintained accurate and current customer account data with manual forms processing and digital information updates, Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge, Educated customers how to use company systems, complete forms and obtain desired services, Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Sales Associate
Cricket Wireless
01.2019 - 11.2019
- Establish New Customers Accounts Services, Effectively communicate with team members & clearly defined expectations, Informed Customers about Sales and Promotions, Led sales calls with team member to establish retention goals, Answered incoming calls, Help Customer with questions in regards phone device, Answer incoming phone calls, Created attractive displays and advertisements in the office
Order Filler
Neiman Marcus Direct
09.2016 - 01.2018
- Quality control, Inventory, Gathering customers shipping products production, Assorting the returned products, Separating orders from in-store merchandise, Checked inventory and selected products from specific locations based upon customer orders and availability, Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse, Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes, Inspected ingoing and outgoing shipments to verify accuracy and prevent errors, Reviewed printed tickets or digital orders to get item numbers and merchandise locations
Manager, Sales Associate
Metro PCS
07.2013 - 02.2017
- Establish New Customers Accounts Services, Received process cash and credit and debit payments, Resolved customer questions, issues and complaints, Address negative customer feedback immediately, Trained new sales employees, Effectively communicate with team members & clearly defined expectations, Informed Customers about Sales and Promotions, Led sales calls with team member to establish retention goals, Answered incoming calls, Help Customer with questions in regards phone device, Answer incoming phone calls, Created attractive displays and advertisements in the office
Education
High School Diploma -
Bowie High School
01.2014
Skills
- Fluent in two languages English and Spanish (read, write and speak)
- Work experience in Customer Service, Sales Associate & Management, Warehouse order filling, returns department, Data Entry, Excel, Word
- Customer satisfaction
- Data Entry
- Inventory
- Quality control
- Account Management
- Troubleshooting
- Quality Assurance
- Merchandising
- Technical Support
- Customer service
- Account management
- Quality Control
- Multitasking and Organization
- Documentation and Reporting
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Bank Of America
08.2023 - Current
Technician
Cynergy
01.2020 - 12.2021
Service Technician
CWG WIRELESS GROUP LLC
08.2019 - 01.2020
Sales Associate
Cricket Wireless
01.2019 - 11.2019
Call Center Customer Service Representative
Ford Motor Credit Company
01.2018 - 12.2019
Order Filler
Neiman Marcus Direct
09.2016 - 01.2018
Manager, Sales Associate
Metro PCS
07.2013 - 02.2017
High School Diploma -
Bowie High School
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