Kimberly Boone
Mebane,NC
Summary
Altruistic Registered Nurse with 27 years and of healthcare industry success.
This experience includes six years as a Quality Management and Infection Control Nurse at FCC Butner and as a Passionate Telephone Triage Nurse with 20 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice. This facility houses over 5000 inmates and 3500 staff members.
Knowledgeable Quality Improvement and Infection Control Nurse offering expertise in infection control, prevention and education. Fully proficient in enacting TJC-compliant standards. Excellent documentation and reporting abilities with skills to implement important updates and necessary changes for patient and staff protection.
Established & monitored patient education standards to exceed CMS and JCAHO guidelines. Daily surveillance for disease management, injections, HIV patients, TB patients and Behavioral Health patients. Identify, control and prevent outbreaks of infection in health care settings and the community. Conducted Environmental Care Rounds at the hospital and clinics. Review, revise and write policies and procedures regarding patient care in healthcare settings. Collect and analyze infection control data, and plan, implement and evaluate infection prevention and control measures. Conducted interdepartmental meetings for Quality Management and Improving Operational Performance. Emphasized Quality Care Protocol. Performed and monitored monthly TST, seasonal Influenza vaccines, the COVID vaccines, Latent TB surveys, post (-) HIV counseling and Hepatitis B vaccination clinics. Conducted mass COVID and influenza vaccinations for 300 inmates at a time. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality focused and efficiency-driven leader. Clinical experience includes Diabetes, HTN, Cancer, Hemophilia, Obesity, AIDs and Hepatitis C, High Blood Pressures, Cardiology (hearts, lungs, valve replacements and Pacemakers), Neurology (strokes, brain tumors, Guillain-Barré syndrome and other neurological deficits). Preceptor and mentor for new nurses and less experienced nurses. Strong management and leadership skills. Exceptional Interpersonal and Communication skills; ongoing communication with Health Departments of Granville and Durham Counties when reporting communicable diseases. Maintained a large complex tracking system via EXCEL during COVID to monitor isolation versus quarantine patients and their release into general population.
Team player and team builder.
Overview
25
25
years of professional experience
Work History
Telephone Triage Registered Nurse
Duke University Hospital
11.2021 - Current
- Enhanced patient satisfaction by providing timely and accurate telephone triage services for over 50 calls per day.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over telephone.
- Collaborated with healthcare providers to ensure appropriate care plans were developed and implemented for patients.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining need for immediate intervention or further assessment.
- Increased efficiency in triage call handling through effective communication and active listening skills.
Quality Management/Infectious Disease Coordinator
FCC Butner
01.2008 - 10.2021
- Continuous monitoring and administration of TST placements, yearly and recommended vaccine administrations for greater than 3000 staff and 5000 inmates.
- Initiates and implements proper isolation technique, materials and equipment needed for isolation situations.
- The onset of COVID, required developing maintaining and introducing ever changing new protocols in large long-term care facility and instituted successful continuous tracking protocol for patients who should remain in isolation after COVID time was initially said to be over by CDC based on continued symptoms.
- Conducts monthly HIV patient audits to ensure vaccination status, chronic care visits and compliance.
- Assess and treat chronic illnesses; such as diabetes, HTN, cancer, hemophilia, obesity, AIDs and Hepatitis C in an outpatient clinic setting
- Devise plans for patients interested in tracking their blood sugars, exercise patterns, weight loss and provided formation regarding newly diagnosed conditions
- Educate inmates on how to properly monitor their medications, and the importance of knowing doses and names
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Used job-related software to draft and finalize written correspondence and documentation.
- Direct contact with Health Department and patient regarding new cases of HIV, Syphilis, Chlamydia and treatment follow up/tracking and new COVID cases
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
Clinical Nurse
DaVita, Inc.
09.2007 - 04.2008
- Supervised and coordinated ESRD patient care and services (trend lab values, track metrics on VS, outcome management) for three daily shifts of 15 patients.
- Developed and Administered dialysis plans, analyzed patient data, administered medicines, fluid/blood treatment products and other treatments per MD order.
- Monitored and prepared and maintained dialysis machines and systems.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Responded to patient emergencies to provide prompt and correct intervention .
Comprehensive Clinical Nurse Telephonic
Healthways, Inc.
04.2007 - 09.2007
- Managed over 30 customer calls per day primarily with members of BCBSMA who were diagnosed with depression.
- Used critical thinking to quickly determine greatest risk by identifying gaps or barriers to treatment.
- Established plan of care based on agreement upon health goals identified during assessment.
- Developed nursing interventions.
- Conducted dialogue with individuals to facilitate development of self-management skills by providing evidence based learning.
- Evaluated progress towards goals.
- Documented and tracked outcomes in clinical information system
- Function as part of multi-disciplinary teams.
- Responded to patient emergencies to provide prompt and correct intervention.
Clinical Staff Nurse
FCC Butner
10.2000 - 04.2007
- Responsible for ongoing management of medical, physical and psychological well-being of mentally ill patients/inmates suffering from diabetes, weight management, medication compliance and high blood pressures.
- Instrumental in developing programs to better assist patients/inmates in their daily living such as forced medication movements and medication hearings and group therapy,
- Responsible for devising individualized care plans housed in short term and long-term facilities.
- Improved patient outcomes by implementing evidence-based nursing practices and maintaining a strong focus on individualized care.
- Enhanced efficiency of clinical teams through effective communication, collaboration, and delegation of tasks.
- Provided high-quality patient care by utilizing advanced clinical skills in assessment, diagnosis, and treatment planning.
- Reduced hospital readmission rates by developing and implementing comprehensive discharge plans for patients with complex medical needs.
- Served as preceptor for new nursing staff members, providing guidance and mentorship to foster professional growth and development.
- Assisted physicians with diagnostic procedures, ensuring accurate results and seamless coordination of care among healthcare providers.
- Collaborated with interdisciplinary teams to develop holistic care plans that addressed patients'' physical, emotional, social, and spiritual needs.
- Participated in quality improvement initiatives aimed at enhancing patient outcomes and reducing healthcare-associated risks or complications.
- Educated patients on disease management strategies, self-care techniques, and available community resources to promote lasting wellness beyond their hospital stay.
- Skillfully managed crises situations involving aggressive behavior or medical emergencies by applying appropriate de-escalation techniques or initiating lifesaving interventions as needed.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Measured and recorded weight, height, body temperature and blood pressure for average of 50 patients per day.
Clinical Staff Nurse
Duke University Hospital
07.1998 - 10.2000
- Employed as a Clinical Nurse I on a neurology floor and Cardio-Thoracic Transplant Step-down units.
- Provided direct and indirect patient care through application of nursing process for patients of strokes, brain tumors, Guillain-Barre and other neurological deficits.
- Addressed physical, psychosocial, rehabilitative and discharge needs of patients and their families through collaboration with other health care professionals.
- Responsible for providing patient care to patients receiving hearts, lungs (sometimes both), esophogastrectomies, valve replacements and pacemakers.
- Reinforced teaching for new lifelong pharmacological protocols, diets, and life changes
- Responsible for implementing educational tools for patients conducive for healthy lifestyles.
- Improved patient outcomes by implementing evidence-based nursing practices and maintaining strong focus on individualized care.
- Educated patients on disease management strategies, self-care techniques, and available community resources to promote lasting wellness beyond their hospital stay.
- Contributed to positive clinical environment through active participation in staff meetings, committee work, and ongoing professional education opportunities.
Education
Bachelor of Science in Nursing -
University of North Carolina At Chapel Hill
Chapel Hill, NC05.1998
Bachelor of Arts - Public Relations
University of North Carolina At Wilmington
Wilmington, NC05.1985
Skills
- Proficient in WORD, EXCEL, PowerPoint, Electronic Medical Records, National DOJ Dashboard use
- Infection Control
- Chronic Disease Management
- Proven Excellence in Organizing Mass Vaccinations
- Patient Instruction
- Health Incident Triage
- Computer Literacy
- Attention to Detail
- Patient Education
Timeline
Telephone Triage Registered Nurse
Duke University Hospital
11.2021 - Current
Quality Management/Infectious Disease Coordinator
FCC Butner
01.2008 - 10.2021
Clinical Nurse
DaVita, Inc.
09.2007 - 04.2008
Comprehensive Clinical Nurse Telephonic
Healthways, Inc.
04.2007 - 09.2007
Clinical Staff Nurse
FCC Butner
10.2000 - 04.2007
Clinical Staff Nurse
Duke University Hospital
07.1998 - 10.2000
Bachelor of Science in Nursing -
University of North Carolina At Chapel Hill
Bachelor of Arts - Public Relations
University of North Carolina At Wilmington
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