Kimberly Borntrager

• Answered phone calls and messages for over 100 physicians The Hutchinson Clinic, scheduling appointments, and handling patient inquiries to

offer office information, answer questions, and

direct calls to staff.

• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
• Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
• Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
• Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
• Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
• Obtained payments from patients.
• Supported patient care by effectively managing appointment cancellations and rescheduling, optimizing healthcare provider time.
• Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
• Trained in EMR, Allscripts, Citrix, LIS, Microsoft Word and Excel programs.

• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.

• Developed comprehensive knowledge of various types of specimen collection methods, ensuring proper handling of each sample type received.
• Provided cross-training support within the department to ensure seamless coverage during staff absences or period of high workload demand.
• Trained in LIS computer program.
• Provided support and guidance to junior lab staff.
• Improved inventory management through meticulous tracking of lab supplies and materials.
• Streamlined workflow by efficiently processing incoming specimen deliveries and verifying documentation.
• Facilitated effective communication between lab staff and external parties by managing correspondence and phone calls.
• Optimized inventory management through regular tracking of laboratory supplies, proactively replenishing stock as needed.
• Maintained a clean and organized workspace, promoting a safe and efficient laboratory environment.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Contributed to a safe working environment by maintaining cleanliness and organization in the lab.

• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Confirmed appointments, communicated with clients, and updated client records.