Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Borron

Arlington,TX

Summary

Dynamic insurance professional with proven expertise in customer service and policy knowledge, honed at Marsh & McLennan. Excelled in building client relationships and negotiating optimal coverage, significantly enhancing client satisfaction. Skilled in marketing management and ethical professionalism, I consistently exceed sales targets and mentor junior agents, establishing a reputation for reliability and comprehensive industry understanding. Professional in account management, delivering consistent results through effective client relationship building and strategic planning. Known for prioritizing team collaboration and adapting to evolving client needs.

Overview

29
29
years of professional experience

Work History

Assistant Account Manager

Wortham Insurance
12.2012 - 08.2016
  • Anticipated clients' needs by staying in touch on regular basis.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Insurance Agent

Marsh & McLennan
03.1987 - 12.2012
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Collaborated with underwriters to negotiate terms that met clients' needs while maintaining company profitability.

Education

High School Diploma -

Berkner High School
Richardson, TX
05.1985

Skills

  • Customer Service
  • Professionalism and Ethics
  • Quotes and sales
  • Customer follow-up
  • Client Relations
  • Policy Knowledge
  • Negotiation
  • Marketing Management

Timeline

Assistant Account Manager

Wortham Insurance
12.2012 - 08.2016

Insurance Agent

Marsh & McLennan
03.1987 - 12.2012

High School Diploma -

Berkner High School

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Kimberly Borron