Kimberly Bottley
Yorktown,VA
Summary
Accomplished Relationship Manager in Banking Operations recognized for driving productivity and ensuring efficient task execution. Expertise in client relationship management, risk assessment, and regulatory compliance supports operational excellence. Strong communication, problem-solving, and adaptability skills enhance the ability to navigate complex banking environments and cultivate enduring client connections. Committed to innovation and continuous learning, consistently leveraging analytical thinking to deliver impactful solutions in dynamic settings.
Overview
29
29
years of professional experience
Work History
Choir Coordinator/ Director
New Beech Grove Baptist Church
Newport News, VA
01.2008 - Current
- Maintained calendars of upcoming events, meetings and deadlines.
- Updated and maintained databases with current information.
- Provide support to the Minister of Music for planning and implementing workshops, concerts, and weekly rehearsal schedules.
- Director for various choirs during services
Relationship Manager
1st Advantage Federal Credit Union
Newport News, VA
03.1996 - Current
- Resolve escalated customer issues efficiently and effectively within established timelines.
- Identify, cultivate, and expand key relationships with a vast member base.
- Oversee a loan portfolio of $3 million per quarter.
- Manage a branch size of over $150 million in deposits, and a team of 15 employees.
- Provide training sessions for colleagues on best practices.
- Provide exceptional customer service by responding promptly to inquiries, and resolving issues in a timely manner.
- Maintain regular performance appraisals for subordinates through verbal, written, and ongoing review programs.
- Participate in networking events and industry conferences to attract new clients.
- Conduct regular meetings with staff members to discuss progress toward goals.
- Monitor staff performance, and provide feedback to improve productivity.
- Manage daily workflow, including assigning tasks to staff members.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Accounting
Christopher Newport University
Newport News, VA05-1992
Skills
- Multitasking and organization
- Team collaboration
- Attention to detail
- Financial management
- Verbal and written communication
- Staff supervision
- Discretion and confidentiality
- Decision-making
- Conflict resolution
- Problem-solving
- Proven mentor and coach
Affiliations
- Member of Delta Sigma Theta Sorority, Incorporated
Accomplishments
- Member Service Award (2005), 1st Advantage Federal Credit Union
- Leader of the Year (2015), 1st Advantage Federal Credit Union
Community Service
- USO
- Salvation Army
- Habitat for Humanity
- Port Link - 5-year volunteer with New Beech Grove Baptist Church
- Menchville House
- One City Celebration Holiday Food Drive
Timeline
Choir Coordinator/ Director
New Beech Grove Baptist Church
01.2008 - Current
Relationship Manager
1st Advantage Federal Credit Union
03.1996 - Current
Bachelor of Science - Accounting
Christopher Newport University
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