Kimberly Boudreaux
Peachtree City,GA
Summary
Dedicated with 17+ years of experience of facilitating supportive services in a fast paced setting. Proven record of strategically training personnel to maintain high levels of productivity through a focus on promoting efficiency, accuracy and excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Wellstar Spalding Regional Hospital
Griffin, GA
08.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Trained new staff on hospital processes and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures
- Performed patient pre-admission, admission, transfer and discharge activities
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions
- Streamlined front-desk operations for improved patient flow and reduced wait times
REGIONAL RESIDENT CARE SPECIALIST
Village Park Senior Living
Alpharetta, GA
02.2020 - 05.2023
- Assist in staffing, Assist in interviewing of potential care staff, Med Tech, Resident Care Manager and Director of Wellness positions, Maintain positive rapport with reputable staffing agencies, Compile task/assessment compliance reports per company’s policies, Monitor EMAR to ensure availability of residents’ medications, Efficiently audit medication room and carts, Complete community audits per policy, Implement plan of corrections for deficient audits, Reconcile fill list in absence of RCM/DOW, Assess needs of residents, Responsible for implementation of Caremerge EHR and EMAR, Lead stand-up, Provide CPR course for staff with approaching/expiring CPR cards, Provide support for 12 communities in region, Provide extensive training for newly acquired communities, Partnered with pharmacy to assist in training for pharmacy transitions
Healthcare Specialist
Lafayette Arthritis and Endocrine Clinic
Lafayette, LA
04.2003 - 02.2020
- Assisted in training and development of new hire, Responsible for in-servicing/educating office competencies, Implemented team building tasks to boost office morale, Supervised office staff to ensure seamless workflow, Facilitated insurance verification, Assessed patient needs upon pre-check, Managed payment postings and collections, Headed EMR data entry, Maintained complete and accurate documentation of records, Oversaw and participated in quality assurance audits
- Managed and updated health records of 75% patients
Education
Certified Medical Assistant -
Remington College
Lafayette, LA01.2003
Skills
- Patient Registration
- Front Desk Operations
- HIPAA Compliance
- Information Collection
- Data entry proficiency
- Insurance Verification
- Eligibility Determination
- Fee Collection
- Financial obligation determination
- Patient check-in
- Customer Service
- Problem-Solving
- Multitasking and Organization
Certification
CRCR
Timeline
Patient Access Specialist II
Wellstar Spalding Regional Hospital
08.2023 - Current
REGIONAL RESIDENT CARE SPECIALIST
Village Park Senior Living
02.2020 - 05.2023
Healthcare Specialist
Lafayette Arthritis and Endocrine Clinic
04.2003 - 02.2020
Certified Medical Assistant -
Remington College
CRCR
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