Proven in enhancing customer satisfaction and streamlining operations, my tenure at LUCKY LEO'S SWEET SHOP showcased my adeptness in customer service and POS management. Leveraging reliability and a knack for creating welcoming environments, I significantly contributed to a positive guest experience and operational efficiency, embodying patience and composure under pressure.
Overview
29
29
years of professional experience
1989
1989
years of post-secondary education
Work History
Customer Service Cashier
LUCKY LEO'S SWEET SHOP
03.2017 - 06.2019
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Made specialty candy products.
Set up new store opening
Input pricing in POS
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Catering Server
Hilton Garden Inn
12.2015 - 10.2016
Assisted in event setup and teardown, ensuring a smooth transition between functions.
Provided friendly, courteous service to create memorable moments for guests.
Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Enhanced guest experience by providing exceptional service during catered events.
Food and Beverage Attendant
SHERATON PITTSBURGH AIRPORT
01.2011 - 11.2012
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Greeted and seated guests to provide friendly and welcoming experience.
Maintained clean and organized dining areas for an enjoyable guest experience.
Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Assisted with bussing tables and cleaning up spills.
Provided attentive service and proactively assessed guest needs.
Food Service Assistant
Airport Holiday Inn
10.1990 - 08.2010
Reviewed banquet event orders to determine staffing and food quantity.
Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
Assisted in creating visually appealing displays for buffet stations, attracting customers'' attention to available options effectively.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Lifted and carried heavy materials.
Education
SAWYER SCHOOL
Pittsburgh, PA
High School Diploma -
NEW BRIGHTON HIGH SCHOOL
New Brighton, PA
05.1978
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Timeline
Customer Service Cashier
LUCKY LEO'S SWEET SHOP
03.2017 - 06.2019
Catering Server
Hilton Garden Inn
12.2015 - 10.2016
Food and Beverage Attendant
SHERATON PITTSBURGH AIRPORT
01.2011 - 11.2012
Food Service Assistant
Airport Holiday Inn
10.1990 - 08.2010
SAWYER SCHOOL
High School Diploma -
NEW BRIGHTON HIGH SCHOOL
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