KIMBERLY BOWERS
Ridgeway,SC
Summary
Successful Customer Service Advocate with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
Verizon Wireless Corporation
09.2014 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Manager
Cash Advance Sc
09.2009 - 06.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Management of daily cash and deposits
Education
High School Diploma -
Lexington High School
Lexington, SC05.1991
Skills
- Retail Sales Customer Service
- Customer Account Management
- Brand Representation
- Policy Review
- Data Evaluation
- Shipping and Receiving Understanding
- Order Fulfillment
- Data Entry
- Payment Collection
- Research
- Recordkeeping Strengths
- Call Center Customer Service
- Problem-Solving Ability
- Critical Thinking
- Member Support
Timeline
Customer Service Advocate
Verizon Wireless Corporation
09.2014 - 08.2023
Manager
Cash Advance Sc
09.2009 - 06.2014
High School Diploma -
Lexington High School
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