Kimberly Bowers
Ilwaco,WA
Summary
Dedicated professional with a strong background in hospitality at The Lighthouse Oceanfront Resort, excelling in housekeeping and guest relations. Proven ability to enhance guest satisfaction through meticulous cleaning and organization, achieving a significant reduction in complaints. Skilled in time management and effective communication, ensuring a welcoming environment for all guests.
Overview
2025
2025
years of professional experience
Work History
Housekeeper
The Lighthouse Oceanfront Resort
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hospitality.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Enhanced guest satisfaction by responding promptly to requests for additional amenities or services.
- Developed effective time management skills to complete daily tasks within designated schedules.
- Implemented inventory management practices for cleaning supplies, reducing waste and cost efficiency.
- Assisted in training new staff on cleaning protocols and safety procedures to ensure compliance.
- Collaborated with team members to optimize workflow and improve service delivery during peak seasons.
- Conducted thorough inspections of rooms and common areas to uphold resort quality standards.
Caregiver/ Medtech
Morton Manor And Heart Of Gold Adult Family Homes
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored health conditions, reporting changes to medical staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Maintained accurate documentation of resident behaviors and progress notes.
- Facilitated recreational activities, enhancing social interaction among residents.
- Trained new staff on caregiving best practices and safety protocols.
- Implemented feedback mechanisms for continuous improvement in care quality.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted in maintaining equipment calibration and adherence to safety standards.
- Documented patient records accurately, ensuring compliance with healthcare regulations.
- Collaborated with healthcare teams to enhance patient care strategies and outcomes.
- Trained new staff on operational procedures and best practices for lab protocols.
- Monitored inventory levels of medical supplies, facilitating timely reordering processes.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Improved communication between departments by initiating regular updates on test status and availability of results.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Continuously improved skills through ongoing education and professional development courses.
- Implemented quality control measures for lab testing, significantly reducing errors and ensuring reliability of results.
- Participated in continuing education to remain current with advancements in medical technology and techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Consulted with outside professionals and specialists about tests and testing results.
- Summarized test results and activities for management via verbal updates or written reports.
Dishwasher
Sandbar On The Beach
- Prepared and cooked menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted in inventory management, including tracking stock levels and ordering supplies as needed.
- Collaborated with team members to deliver high-quality dishes in a fast-paced environment.
Sous Cook
The Depot Restaurant
06.2022 - 11.2024
- Prepared and cooked menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted in inventory management, including tracking stock levels and ordering supplies as needed.
- Collaborated with team members to deliver high-quality dishes in a fast-paced environment.
Education
High School Diploma -
Attended Toledo High School
Toledo, WASkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- FLUENT IN LANGUAGE
- Chemical handling
- Laundry management
- Window washing
- Exceptional communicator
- Staff training
- Carpet cleaning
- Infection control
- Quality assurance
- Hazardous chemical training
- Inventory control
- Pest control awareness
- Tile and grout care
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Safety protocols
- Room preparation
- Bloodborne pathogens
- Kitchen sanitizing
- Exceptional time management
- English language fluency
- Appliance maintenance
- Guest amenity replenishment
- Glass and window washing
- Towel replenishment
- Cleaning light fixtures
- Interior window washing
- Dusting
- Sanitization techniques
- Washing windows
- Linen replenishment
- Hardworking
- Commercial and residential cleaning
- Polishing surfaces
- Dish preparation
- Customer feedback management
- Focused and detail-oriented
- Safe cleaning with chemicals
- Able to lift number lbs
- Surface disinfection
- Mopping and buffing floors
- Cleaning methods
- Deep cleaning
- Linen replacement
- Upholstery care
- Time management
- Multitasking and prioritizing
- Sweeping and mopping
- Team support and collaboration
- Professional and courteous
Timeline
Sous Cook
The Depot Restaurant
06.2022 - 11.2024
Housekeeper
The Lighthouse Oceanfront Resort
Caregiver/ Medtech
Morton Manor And Heart Of Gold Adult Family Homes
Dishwasher
Sandbar On The Beach
High School Diploma -
Attended Toledo High School