Kimberly Bowman
Merced,CA
Summary
Experienced administrative assistant professional well-versed in clerical, accounting and records management functions. Reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.
Professional and knowledgeable in administrative support and customer service. Highly efficient and accurate with strong planning and communication skills. Outgoing and friendly assistant delivering customer service and administrative excellence. Including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, data-entry and database administration.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
ServiceMaster Cleaning And Restoration
04.2018 - 09.2024
- Created and edited documents such as correspondence, forms, reports and calendars.
- Resolved customer issues quickly and effectively to increase customer satisfaction.
- Indexed, cataloged and stored physical records.
- Improved customer service by listening to customer feedback and prioritizing long-term business goals.
- Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and the public to the facility.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Devised systems of organizing records, contracts, agendas and reports to maintain order and improve information tracking.
- Prepared documents in Word and Excel.
- Worked with modern switchboard consoles to handle high volumes of multiple calls at once.
- Scheduled client appointments for technicians.
- Assisted senior administrative professionals with daily work tasks.
- Maintained the reception area and ensured its appearance was within company standards.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Boosted recovery rates on past-due accounts through meticulous follow-up and record-keeping.
- Optimized call schedules to reach customers at most effective times, increasing successful contact rates.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
Optical Sales
Advanced Eye Healthcare
02.2018 - 04.2018
- Use prescription information from the doctor and the patient’s preferences, face shape and other factors to help select the appropriate pair of eyeglasses, frames and lenses.
- Adjust new frames using optical tools or pliers to get a closer and more accurate fit on the patient’s face when the patient has problems with comfort or poor vision.
- Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas, accurate store records and files, greeting customers, answering telephones, and inputting data.
- Maintain good working relationships with other employees (receptionists, dispensing opticians, optometrists, optometric assistants, Lab personnel, managers), customers and vendors.
- Perform office tasks regularly such as preparing paperwork for patient insurance payments, ordering inventory and tracking orders in the system.
- Achieve established sales and customer service goals and objectives
- Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment. Follow proper procedures when accepting checks and credit cards including insurance information.
Assistant Manager
Hobby Lobby
12.2011 - 08.2017
- Promoted from Department Lead to Assistant Manager within two months.
- Managed staff of twelve Sales Associates and nine Department Leads.
- Reported to the District Manager regarding all store and staff issues.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Counted cash drawers and made bank deposits.
- Examined merchandise to verify that it was correctly priced and displayed.
- Hired, trained and evaluated personnel in sales and marketing.
- Reordered inventory when it dropped below predetermined levels.
- Conflict Resolution
- Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
Department Lead
Hobby Lobby
01.2011 - 01.2011
- Stocked and replenished merchandise according to store merchandising layouts.
- Operated a cash register for cash, check and credit card transactions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Strong Organizational Skills
- Greeted Customers
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Welcomed customers into the store and helped them locate items.
- Identified potential shoplifters and alerted management.
Education
High School Diploma -
Harbor High School
Santa Cruz1987
Skills
- Excellent customer service skills
- Detail-oriented
- Goal-oriented
- Strategic thinker
- Staff training and development
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Exceptional time management skills
- Excellent work ethic
- Team building expertise
- Data entry
- Skilled in Microsoft Word, Outlook and Excel
- Document scanning
- Employee timesheet processing
- Report analysis
- Mail distribution
- Appointment scheduling
- Internal communications
- Multi-line phone proficiency
- Credit and collections
- Documents filing
Accomplishments
- Promoted to Key Holder after two months of employment.
- Conscientious Assistant Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
- Detail-oriented Retail Merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales.
- Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
- Called upon by District Manager to assist in other Hobby Lobby stores.
- Designated as a company Assistant Manager for new store openings in California.
- Completed five new store sets and store openings.
- Trained new associates and recommendations for permanent hire.
Timeline
Administrative Assistant
ServiceMaster Cleaning And Restoration
04.2018 - 09.2024
Optical Sales
Advanced Eye Healthcare
02.2018 - 04.2018
Assistant Manager
Hobby Lobby
12.2011 - 08.2017
Department Lead
Hobby Lobby
01.2011 - 01.2011
High School Diploma -
Harbor High School
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