Kimberly Boyer
Williamsfield,IL
Summary
I am a skilled professional with a number of years of experience working with people of varying abilities. I also have many years of office and supervisory experience.
Overview
9
9
years of professional experience
Work History
Group Home Manager
EPIC
12.2024 - Current
- Supervise daily operations, ensuring compliance with regulatory standards and organizational policies.
- Train and mentor staff.
- Facilitate communication among team members, residents, and families to enhance service delivery.
- Ensured proper medication administration for all individuals.
Client Services Supervisor
Spoon River Home Health Services, Inc.
06.2024 - 12.2024
- Supervised client service team, ensuring high-quality care and satisfaction.
- Implemented process improvements, resulting in streamlined operations and better client outcomes.
- Coordinated communication between clients caregivers.
- Evaluated client feedback to identify areas for improvement in service offerings.
- Mentored junior staff, promoting professional development and adherence to best practices.
Activity Director
St. Francis Woods Supportive Living
07.2023 - 01.2024
- Responsibilities include but are not limited to; planning all events, family events, various holiday parties and socials. Hiring and coordinating any outside entertainers. Creating the monthly activity calendar and newsletter. Shopping for all parties and events, shopping for and stocking the in house general store. Managing the monthly activity budget.
Resident Services Director/ Activity Director
Eagle Ridge of Decatur
08.2022 - 03.2023
- The only activity professional in a 113 unit supportive living facility. Responsibilities include but are not limited to; planning all events, family events, various holiday parties and socials. Hiring and coordinating any outside entertainers. Creating the monthly activity calendar and newsletter. Management of social media accounts. Shopping for all parties and events, shopping for and stocking the in house general store. Driving residents to appointments, stores and various other places as necessary, using the company bus. Completing an activity assessment for each resident upon move in, assisting in any way necessary during the move in process. Managing the monthly activity budget. Some front desk, receptionist duties if needed. Many other duties as assigned.
Home Care Supervisor
CHELP
01.2018 - 08.2021
- Homecare program supervisor, responsible for roughly 35 staff members and 130 clients. Daily tasks include scheduling, making sure payroll is accurate and that clients and staff are in compliance with the program guidelines, doing home visits to meet new clients and get an understanding of their needs, as well as semi annual evaluations in the client's home. Calculate staff member's mileage between clients and to and from various other destinations. Keeping track of clients who are admitted to and released from the hospital and various other duties as necessary.
Supervisor Admin
Convey Health Solutions
01.2017 - 01.2018
- Assisting supervisors with their tasks. Monitoring customer service advocates for quality assurance, providing constructive criticism and feedback. Assisting new hires.
Customer Service Representative
Convey Health Solutions
11.2016 - 01.2017
- Medicare Part D customer service. Answering customer calls, enrollment into the Medicare part D plan, troubleshooting.
Education
GED -
Lakeland Community College
Mattoon, ILSkills
- Behavioral support
- Medication administration
- Exemplary communication skills
- Scheduling
- Staff supervision
- Employee performance management
- Written and verbal communication
- Team building
Timeline
Group Home Manager
EPIC
12.2024 - Current
Client Services Supervisor
Spoon River Home Health Services, Inc.
06.2024 - 12.2024
Activity Director
St. Francis Woods Supportive Living
07.2023 - 01.2024
Resident Services Director/ Activity Director
Eagle Ridge of Decatur
08.2022 - 03.2023
Home Care Supervisor
CHELP
01.2018 - 08.2021
Supervisor Admin
Convey Health Solutions
01.2017 - 01.2018
Customer Service Representative
Convey Health Solutions
11.2016 - 01.2017
GED -
Lakeland Community College
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