Kimberly Boyle
Deland
Summary
Dynamic Team Supervisor at Wawa with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in effective leadership and complaint resolution, I implemented process improvements that boosted team performance and morale. Committed to fostering a collaborative environment, I excel in training and developing staff to achieve company goals.
I am also food safe certified.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Supervisor
Wawa
09.2019 - Current
- Led daily team meetings to enhance communication and streamline operations.
- Trained new team members on company policies and customer service standards.
- Monitored inventory levels, ensuring optimal stock availability for customer demands.
- Implemented process improvements that increased efficiency in store operations.
- Resolved customer complaints effectively, enhancing customer satisfaction.
- Conducted regular coaching sessions to boost team morale and performance.
- Maintained a clean and organized workspace, promoting safety and efficiency.
- Executed cash handling procedures, ensuring accuracy in financial transactions.
- Encouraged a culture of teamwork and mutual support among staff members.
- Provided feedback to team members, fostering a culture of continuous improvement.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Customer Service Specialist
Home Depot
06.2016 - 09.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
No Degree - Business Administration And Management
Phoenix University
OnlineSkills
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
- Complaint handling
- Employee engagement
- Attention to detail
- Team supervision
- Problem-solving
- Daily workflow improvement
- Overseeing daily activities
- Evaluating employee work
- Complaint resolution
- Cash handling
- Safety processes and procedures
Certification
Food Safe certified through Florida
Timeline
Team Supervisor
Wawa
09.2019 - Current
Customer Service Specialist
Home Depot
06.2016 - 09.2019
No Degree - Business Administration And Management
Phoenix University