Kimberly Boze
Ford,VA
Summary
Dynamic professional with extensive experience in client communication and document preparation with various law firms. Proven track record of enhancing case efficiency and fostering strong client relationships. Skilled in legal writing and critical thinking, successfully reducing attorney workload while ensuring compliance with legal standards.
Overview
24
24
years of professional experience
Work History
Farm Manager
Flying High Farms
12.2018 - Current
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Consistently met or exceeded production targets by diligently monitoring progress and implementing corrective actions when necessary
- Maintained farm records and documentation.
- Conducted regular assessments of current industry trends and competitor offerings, making strategic adjustments as needed to maintain a competitive edge.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Kept detailed records on crop production, livestock health, equipment maintenance and financial transactions.
- Used recognized breeding practices to stabilize and improve stock.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
- Managed farm efficiently, providing training and guidance for optimal performance to community volunteers and those beginning to farm.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Expanded the farm's customer base through targeted marketing efforts that showcased the high quality of our products.
- Adjusted production strategies to account for changing factors such as market and other variables.
Customer Support Specialist
Ag Call
03.2020 - 12.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns and rapid results for their issues.
- Managed a high volume of inbound and outbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Collaborated with management team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Excercise Rider/Farm Caretaker
Steve Lowder Farms
04.2012 - 08.2014
- Managed and cared for 124 retired Thoroughbreds.
- Managed,excercise rode and cared for 24 Argentine Polo Horses that were US Polo Association players.
- Oversaw their care and feeding, hoof maintenance and delivery to prison programs.
- Took care of any medical needs/care, nutritional care and selling of any that were available.
Paralegal
Jennings & Jennings, P.A.
02.2008 - 03.2012
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conducted detailed client intakes and entered information into company database.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Fostered collaborative environment, facilitating communication between legal teams and clients.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Wrote and filed pleadings with/Domestic Relations/Civil and Criminal court on schedule to maximize case success.
Paralegal/Office Manager
The Law Office of Charles T. Brooks
03.2003 - 06.2008
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Enhanced firm's legal research capabilities, maintaining up-to-date database of legal resources and precedents.
- Optimized legal proceedings with precise preparation of trial notebooks and evidence.
- Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Paralegal
Young & Associates, P.A.
10.2000 - 06.2008
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Assisted in achieving favorable legal outcomes by preparing persuasive legal arguments and briefs.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Skills
- Client communication
- Calendar management
- Administrative support
- Document preparation
- Legal writing
- File and records management
- Legal compliance
- Database research
Timeline
Customer Support Specialist
Ag Call
03.2020 - 12.2023
Farm Manager
Flying High Farms
12.2018 - Current
Excercise Rider/Farm Caretaker
Steve Lowder Farms
04.2012 - 08.2014
Paralegal
Jennings & Jennings, P.A.
02.2008 - 03.2012
Paralegal/Office Manager
The Law Office of Charles T. Brooks
03.2003 - 06.2008
Paralegal
Young & Associates, P.A.
10.2000 - 06.2008
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