Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Kimberly Bozich

Spanish Fort

Summary

Accomplished hospitality manager skilled in overseeing operations and elevating service standards. Proven success in staff training, compliance management, and fostering guest relationships that enhance brand reputation and support business growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HOSPITALITY MANAGER / DIRECTOR OF BEVERAGE & WINE

Jesse's Restaurant
Magnolia Springs
06.2025 - Current
  • Lead hospitality operations with a focus on delivering exceptional guest experiences and maintaining elevated service standards.
  • Managed beverage and wine program, overseeing purchasing, inventory control, pricing strategies, and vendor partnerships to optimize offerings.
  • Train, coach, and mentor front-of-house staff to ensure consistent service excellence and guest satisfaction.
  • Collaborated with executive leadership on special events, promotions, and guest engagement initiatives to drive revenue and strengthen brand reputation.
  • Monitor operational performance, ensuring compliance with all health, safety, sanitation, and alcohol service regulations.
  • Developed long-term guest relationships through personalized hospitality and meticulous attention to detail.

FRONT OF HOUSE MANAGER

Peche Seafood Grill
New Orleans
04.2024 - Current
  • Manage daily front-of-house operations for a nationally recognized hospitality destination.
  • Lead and develop service teams while maintaining exceptional guest satisfaction and operational consistency.
  • Coordinated staffing, scheduling, and labor management to optimize profitability and maintain service quality.
  • Resolved guest concerns promptly and professionally, fostering positive experiences that encouraged repeat business.
  • Partnered with leadership teams to implement marketing initiatives that increased guest engagement and satisfaction.
  • Maintain compliance with food safety and sanitation standards while supporting a culture of accountability and teamwork.

ASSISTANT GENERAL MANAGER

Lulu's Landing
Gulf Shores
01.2022 - 04.2024
  • Directed day-to-day operations for a high-volume hospitality and entertainment venue.
  • Managed budgeting, forecasting, labor controls, inventory management, and operational planning to optimize resource allocation and support operational efficiency.
  • Implemented guest service initiatives that enhanced customer satisfaction and retention through tailored experiences.
  • Recruited, trained, and developed team members while fostering a positive and productive workplace culture.
  • Cultivated relationships with vendors, community partners, and guests to drive strategic partnerships and business growth.
  • Ensured compliance with company policies, safety standards, and regulatory requirements.

GENERAL MANAGER

Finch Restaurant Group
Wildomar
04.2018 - 01.2022
  • Developed strategic initiatives that improved guest satisfaction, operational efficiency, and profitability.
  • Established service standards and operational procedures, elevating overall guest experience.
  • Managed budgets, staffing plans, vendor contracts, and performance metrics to align resources with business goals.
  • Oversaw operational, financial, and personnel functions, driving success of hospitality operation.
  • Mentored management teams and employees, supporting professional growth and succession planning.

LOUNGE MANAGER / SHIFT SUPERVISOR

Chamberlain's Steak and Chop House
Dallas
04.2012 - 02.2018
  • Increased beverage sales through menu enhancements, staff education, and guest engagement strategies.
  • Supervised daily hospitality operations, ensuring exceptional service and guest satisfaction.
  • Led team training initiatives, enhancing performance and service delivery.
  • Maintained operational controls and inventory management to uphold quality assurance standards.

ASSISTANT MANAGER / SERVER SHIFT LEADER

Del Frisco's Double Eagle Steakhouse
Dallas
10.2007 - 04.2012
  • Managed daily operations for high-volume luxury dining environment, ensuring seamless service delivery.
  • Supervised staff scheduling, training, and performance management to enhance guest service quality.
  • Contributed to revenue growth through operational excellence and superior guest experiences.
  • Supported budgeting and inventory control, optimizing labor management to align with operational needs.
  • Ensured compliance with company standards and all applicable regulations.

Education

Bachelor of Arts - Hospitality Management

University of Kansas
Lawrence, Kansas

Skills

  • Food and beverage leadership
  • Wine inventory management
  • Beverage program development
  • Guest engagement
  • Quality assurance
  • Food safety compliance
  • Financial oversight
  • Labor and cost control
  • Revenue growth strategies
  • Vendor relations
  • Team development and coaching
  • Staff recruitment and retention
  • Microsoft Office Suite proficiency
  • Experience management
  • Hotel and hospitality operations

Certification

  • ServSafe Food Protection Manager
  • T.I.P.S. Certified
  • TABC Certified
  • Certified Proctor
  • Certified Instructor

Additional Information

Authorized to work for any employer in the United States, Open to relocation and travel

Timeline

HOSPITALITY MANAGER / DIRECTOR OF BEVERAGE & WINE

Jesse's Restaurant
06.2025 - Current

FRONT OF HOUSE MANAGER

Peche Seafood Grill
04.2024 - Current

ASSISTANT GENERAL MANAGER

Lulu's Landing
01.2022 - 04.2024

GENERAL MANAGER

Finch Restaurant Group
04.2018 - 01.2022

LOUNGE MANAGER / SHIFT SUPERVISOR

Chamberlain's Steak and Chop House
04.2012 - 02.2018

ASSISTANT MANAGER / SERVER SHIFT LEADER

Del Frisco's Double Eagle Steakhouse
10.2007 - 04.2012

Bachelor of Arts - Hospitality Management

University of Kansas
Kimberly Bozich