Kimberly Bradshaw
Ossining,NY
Summary
Resourceful Hospitality Supervisor known for high productivity and efficient task completion. Excel in team leadership, customer service management, and operational improvement. Strong in communication, problem-solving, and adaptability, ensuring smooth operations and exceptional guest experiences. Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
10
10
years of professional experience
Work History
Hospitality Supervisor
Phelps Memorial Hospital
Sleepy Hollow, NY
11.2023 - 11.2024
- Conducted regular meetings with team members to discuss performance issues or concerns.
- Resolved customer complaints promptly in a professional manner.
- Scheduled shifts for all hospitality staff members in accordance with budgeted labor costs.
- Trained new staff on policies, procedures, menu items, and service techniques.
- Monitored food quality, inventory levels, and customer satisfaction to ensure optimal standards were met.
Learning and Development Specialist
Phelps Memorial Hospital
Sleepy Hollow, NY
01.2020 - 02.2022
- Developed and facilitated learning programs to ensure the professional development of employees.
- Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses.
- Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
- Managed the Learning Management System including user profiles, course catalogs and reporting functions.
- Developed strategies for tracking employee progress in completing required training courses.
- Analyzed feedback from participants in learning sessions to improve future offerings.
- Coordinated logistics for classroom-based training events such as facility rental, catering services and audio and visual equipment setup.
Patient Access Representative
Phelps Memorial Hospital
Sleepy Hollow, NY
06.2014 - 01.2021
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
Education
Bachelor of Science - Health Administration
Berkley College
New York, NY06-2005
Skills
- Employee scheduling
- Guest relations
- Health and safety compliance
- Meeting facilitation
- Task delegation
- Reservation management
Timeline
Hospitality Supervisor
Phelps Memorial Hospital
11.2023 - 11.2024
Learning and Development Specialist
Phelps Memorial Hospital
01.2020 - 02.2022
Patient Access Representative
Phelps Memorial Hospital
06.2014 - 01.2021
Bachelor of Science - Health Administration
Berkley College
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