Summary
Overview
Work History
Education
Skills
Strengths
References
Timeline
Generic

Kimberly Brady

Tickfaw,LA

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

11
11
years of professional experience

Work History

Keyholder

Goodwill Industries
04.2021 - 08.2023
  • Promoted business' development by building and maintaining relationships with new clients.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortage
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Oversaw team of 10 employees.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.

Delivery Driver/Parts Specialist

XL PARTS/Need It Now Courier and Logistics
02.2018 - 03.2021
  • Executed efficient and timely delivery routes, ensuring accurate and prompt delivery of parts to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Delivered merchandise to business locations for use in repairs or direct sales.

Manager/CSR

Vape Plus
05.2015 - 01.2018
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Loan Specialist

Quick and Easy Loans
01.2013 - 04.2015
  • Developed strong relationships with customers through high levels of customer service.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Education

Associate of Science - Health Administration (SOME COLLEGE)

Virginia College - Birmingham
Birmingham, AL
05.2013

Diploma -

Jewel M. Sumner High School
Kentwood, Louisiana
08.1998

Skills

  • Cold Calling
  • Collections
  • Cash Handling
  • Word processing
  • Spreadsheet management
  • Staff Training
  • Bank Deposits
  • Daily Reporting
  • Customer Service Management
  • Time Management
  • Departmental Procedures
  • POS Terminal Operation
  • Retail Industry Experien

Strengths

  • Strong Communication
  • Adaptability and Flexibility
  • Team Player
  • Reliable
  • Consistent
  • Quick learner
  • Open-minded
  • Problem-solving

References

Heather Booker, Amite City Furniture, Sales Lead, 813-846-2207

Tyler Arnone, Quick and Easy Loans, Loan Officer, 985-507-2150

Timeline

Keyholder

Goodwill Industries
04.2021 - 08.2023

Delivery Driver/Parts Specialist

XL PARTS/Need It Now Courier and Logistics
02.2018 - 03.2021

Manager/CSR

Vape Plus
05.2015 - 01.2018

Loan Specialist

Quick and Easy Loans
01.2013 - 04.2015

Associate of Science - Health Administration (SOME COLLEGE)

Virginia College - Birmingham

Diploma -

Jewel M. Sumner High School

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Kimberly Brady