KIMBERLY BRAGG
Independence,MO
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
24
24
years of professional experience
Work History
Store Manager
Essilor-Luxottica, Target Optical
Kansas City, MO
02.2023 - Current
- Ensure superior customer experience by maintaining a customer-first midset, addressing concerns promptly and offering personalized eyewear solutions.
- Build relationships with local customers and the community to drive traffic and promote Target Optical as a trusted local provider.
- Drive optical sales through strategic goal setting, monitoring key performance indicators and fostering high performance culture.
- Oversee daily store operations, including scheduling, merchandising, inventory management and compliance with corporate policies.
Store Manager
Orvis
Leawood, KS
11.2017 - 01.2023
- Achieved profitability within first year of managing location
- Analyzed sales numbers and performance metrics to locate deficits to improve sales results
- Quickly solve problems and resolve conflicts for team members and customers
- Merchandised sales floor through company directive, making adjustments based on inventory levels and product assortment
- Create a positive store environment that inspires repeat customers and built customer loyalty to achieve yearly sales plan
- Implement and train team on new company customer service standards
Store Manager
FAMOUS FOOTWEAR
Lees Summit, MO
10.2015 - 10.2017
- Hired on to be the store manager of a one million dollar store and was promoted to a $2.3 million dollar store within eight months of employment
- Assures consistent in-store experience that supports the Brand to exceed customer's expectations through the customer connection
- Schedules and manages payroll within budget hours
- Improved shrink results from a .90 to a .56 within a year
- Provides development of associates through the use of company coaching, documentation, and discipline processes in partnership with district sales manager
Store Manager
SOMA INTIMATES
Overland Park, KS
05.2014 - 10.2015
- Began career with Soma as the store manager in the outlet location
- Transferred to a frontline boutique due to success in turning around the outlet location by increasing key performance indicators, resulting in positive comp results on the year
- Mentoring knowledgeable sales force for the ultimate customer experience, through the ability to quickly build trust and confidence in an environment where a unique sensitivity must prevail
- Successfully reduced inventory loss from 2% to .57% which fell below company goal and removed store from target status
- Ensure clienteling logs are maintained and continue to evolve, to preserve strong customer loyalty
Store Manager
CHARMING CHARLIE
Lee's Summit, MO
06.2010 - 05.2014
- Given the task of opening the first Charming Charlie store in a competitive Kansas City retail market in 2010
- Recruited and hired over 35 new employees to open the store
- Promoted to a Training Store Manager within 3 months of employment
- Facilitated the training of managers for the companies' future growth throughout the greater Kansas City area
- Coached and developed sales team through the customer creed to provide outstanding customer service
- Excels in selecting and developing individuals with high potential talent which lead to 3 staff members being promoted to next
Store Manager
J JILL
Leawood, KS
01.2005 - 06.2010
- Brought into the company to manage a low volume store, within a year was promoted to a high volume store
- Trained and developed sales team to deliver outstanding customer service resulting in positive sales results
- Provided exceptional customer service, resulting in client relationship building
- Observe and coach associates in sales floor techniques and customer management skills using the high speed coaching model
Store Manager
New York and Company
Kansas City, MO
06.2000 - 01.2005
- Began career in retail management as a stockroom lead
- Consistently exceeded performance expectations which lead to being promoted to an assistant store manager then a store manager
- Made prudent business decisions regarding expenditures, consistently meeting payroll and supply budgets
- Communicated, executed, and managed internal and external marketing and visual merchandising initiatives to achieve company goals
- Simplified processes on executing workload to ensure all tasks were completed in a timely and accurate manner
Education
Bachelor Of Science - Clothing, Textiles And Merchandising
Missouri State University
05.2000
Skills
- Culture development
- Sales expertise
- Operations Management
- Team Development
- Sales Analysis
- Budgeting and cost control
- Strategic thinker
Timeline
Store Manager
Essilor-Luxottica, Target Optical
02.2023 - Current
Store Manager
Orvis
11.2017 - 01.2023
Store Manager
FAMOUS FOOTWEAR
10.2015 - 10.2017
Store Manager
SOMA INTIMATES
05.2014 - 10.2015
Store Manager
CHARMING CHARLIE
06.2010 - 05.2014
Store Manager
J JILL
01.2005 - 06.2010
Store Manager
New York and Company
06.2000 - 01.2005
Bachelor Of Science - Clothing, Textiles And Merchandising
Missouri State University
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