Kimberly Brant

• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
• Directed patrons to restrooms and other amenities within facility.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Packed fast food products in approved containers, cups, and bags.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Presented orders to guests within anticipated service times.
• Assisted in the preparation of food items such as sandwiches, salads and pizzas.
• Restocked kitchen supplies including food products and utensils.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Resolved customer complaints in a professional manner.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Served food quickly for positive guest experiences.
• Assembled and served meals according to specific guest requirements.
• Stocked shelves and cases with new or transferred items.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Wiped down tables and equipment, swept and refilled stock.
• Processed payments on cash register and counted back bills and change to patrons.
• Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Organized and restocked supplies to support operations and team productivity.
• Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
• Processed takeout orders quickly to ensure timely delivery of meals.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Talk to customers on the phone and took orders to be prepared to be packaged and sent
• Strengthened customer retention by offering discount options.
• Provided exemplary level of service to customers to extend relationships for future business opportunities.
• Developed relationships with customers to ensure their satisfaction.
• Identified customer needs by actively listening and probing questions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Addressed inquiries from clients and department team members.
• Addressed customer questions and concerns regarding products and services.

• Established effective working relationships with other departments within the organization.
• Called customers on the phone to set up basement inspections
• Appointment setter
• Customer relations
• Computer skills
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Maintained strong call control and quickly worked through scripts.
• Navigated through computer systems to review information and respond appropriately to callers.
• Accurately entered orders into company database systems.

General studies