Kimberly Brenner
St Louis,MO
Summary
Software professional equipped with extensive experience in providing technical support and troubleshooting. Known for collaborating effectively with teams and consistently delivering reliable solutions. Focused on adaptability and achieving customer satisfaction through technical expertise and clear communication with users from technical and non-technical backgrounds.
Overview
14
14
years of professional experience
Work History
Education Support Specialist
Computer Information Concepts
Greeley, CO
08.2025 - 04.2026
- Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solutions.
- Provided remote assistance to clients experiencing various issues within the software, reducing downtime and minimizing disruptions to their day-to-day operations.
- Improved customer satisfaction by promptly addressing issues and providing effective resolutions for users across all technical backgrounds.
- Developed a comprehensive knowledge of common software issues, facilitating quicker problem-solving for customers.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
- Participated in ongoing professional development opportunities, ensuring continuous growth as an Education Software Support Specialist.
Tier 2 Technical Support Specialist
Charter Communications, Spectrum
Town And Country, MO
07.2023 - 07.2025
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Met statistical metrics regarding ticket and contact quality, first call resolution, attendance, and productivity.
- Mastered new products, developed advanced technical knowledge and applied new skills in fast-faced environment.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Devised incisive workarounds and resolutions for IT-related problems.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Trained new employees on support processes, procedures, and knowledge base.
- Supported technicians having data connectivity issues, assisting with troubleshooting steps and rebooting hardware.
Tier 1 Technical Support Specialist
Charter Communications, Spectrum
Town And Country, MO
08.2022 - 07.2023
- Provided high-level technical support to resolve technical issues consistent with department and team service levels and goals.
- Resolved a diverse range of technical issues across multiple systems and applications for technicians and customer's across various time zones.
- Assisted the Technical Trainer in mentoring the new hire classes during their training period.
- Demonstrated advanced product knowledge to solve customer issues.
- Stayed up-to-date on latest software development to enhance job knowledge.
- Served as first point of contact for incoming technical service calls.
- Increased technical knowledge by reading trade publications, operating manuals, and diagnostics information.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Activity Assistant
Rockwood School District
Wildwood, MO
10.2012 - 08.2022
- Enhanced academic, social, and emotional learning with use of structured playtime and unstructured free play.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Assisted children with completing homework and special assignments to improve academic performance.
Education
Some College (No Degree) - General Transfer Studies
St. Louis Community College
WildwoodBachelor of Science - Cybersecurity
Central Methodist University
Fayette, MO05-2024
Skills
- Exceptional remote support
- Teamwork and collaboration
- Problem-solving
- High attention to detail
- Excellent and effective communication
- Analytical thinking
- Organizational skills
- Microsoft windows and office
- Adaptability and flexibility
- Issue and resolution tracking
Timeline
Education Support Specialist
Computer Information Concepts
08.2025 - 04.2026
Tier 2 Technical Support Specialist
Charter Communications, Spectrum
07.2023 - 07.2025
Tier 1 Technical Support Specialist
Charter Communications, Spectrum
08.2022 - 07.2023
Activity Assistant
Rockwood School District
10.2012 - 08.2022
Bachelor of Science - Cybersecurity
Central Methodist University
Some College (No Degree) - General Transfer Studies
St. Louis Community College