Kimberly Bretz
Durant
Summary
Versatile Patient Access Manager, professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
15
15
years of professional experience
Work History
Senior Payroll Clerk
Choctaw Nation Of Oklahoma
03.2023 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Office Manager
American Dream Realty
09.2021 - 03.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Billing Clerk
Calvert McBride Printing
07.2018 - 09.2021
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Maintained detailed records of customer payments and billing adjustments.
- Executed billing tasks and recorded information in company databases.
- Collaborated with customers to resolve disputes.
- Reconciled accounts receivable to general ledger.
- Generated monthly billing and posting reports for management review.
Coworker Store/Account Coordinator 1
Mercy Hospital Fort Smith
04.2015 - 07.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Updated internal databases with account information to maintain concise, clear records.
- Escalated issues to appropriate channels as necessary.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Admitting/Patient Registration Representative
Mercy Hospital Fort Smith
10.2008 - 04.2015
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Real Estate Sales Associate
Charles Barnes Real Estate School
Tulsa, OK01.2023
Cosmetology
Texarkana College
Texarkana, TX08.2020
Business Management
Tatum High
Tatum, NM05.1986
Skills
- Investigating Discrepancies
- Compiling Data
- Checking Time Cards
- Reviewing Data
- Maintaining Files
- Excel Proficiency
- Math Skills
- Employee Relations
- Financial Software
- Filing
- Information Protection
- Team Player
- Accounts Receivable
Timeline
Senior Payroll Clerk
Choctaw Nation Of Oklahoma
03.2023 - Current
Office Manager
American Dream Realty
09.2021 - 03.2023
Billing Clerk
Calvert McBride Printing
07.2018 - 09.2021
Coworker Store/Account Coordinator 1
Mercy Hospital Fort Smith
04.2015 - 07.2018
Admitting/Patient Registration Representative
Mercy Hospital Fort Smith
10.2008 - 04.2015
Real Estate Sales Associate
Charles Barnes Real Estate School
Cosmetology
Texarkana College
Business Management
Tatum High
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