Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Affiliations
References
Timeline
Generic

Kimberly Brooks

Palm Coast

Summary

Team Manager with extensive experience at Crawford & Company, specializing in claims processing and policy compliance. Demonstrated success in training and leading teams, improving estimation accuracy, and building strong customer relationships. Skilled in virtual training and data reporting, consistently delivering high performance in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dedicated Team Manager

Crawford & Company
Atlanta
01.2023 - Current
  • Managed multiple teams across all business units of the contract: Commercial, Daily Field Team, Daily Non-Weather Water Team, and the Daily Multi-Peril Team.
  • Responsibilities include creating virtual training opportunities for adjusters to increase knowledge and understanding of policy, claim handling procedures, letter writing and FL state statutes.
  • Daily operations include claim guidance for adjusters, approval of coverage decisions, estimates, letters, and payments.

Catastrophe Field Team Manager- Citizens Dedicated

Crawford & Company
Atlanta
09.2022 - 12.2022
  • Managed a team of approximately 50 field adjusters during Hurricane Ian.
  • Ensured compliance with carrier for customer service, timelines, estimating standards, and FL state statutes.
  • Provided daily updated daily reports of claim status to leadership.
  • Trained adjusters on all systems, new state statutes, and inspection processes via in person training, joined adjusters for onsite inspections, and created virtual trainings to ensure adjuster understanding.

Catastrophe Desk Team Manager- Allstate

Crawford & Company
Allen
06.2022 - 09.2022
  • Administrative Catastrophe Claims Manager with 12 direct report catastrophe desk adjusters, working virtual package claims.
  • Responsible for file review of all claim estimates for damage identification, coverage determination and carrier specific compliance.
  • Responsible for coaching and training adjusters as needed, monitoring individual adjuster progress, providing customer contact as required for resolution of escalations, responding to carrier inquiries and submission of daily reports.

Catastrophe Claims Adjuster

Allstate
Port Saint Lucie
05.2021 - 06.2022
  • Inside Adjuster working initial, supplement, and Public Adjuster represented Allstate Catastrophe property claims using Xactimate/XactAnalysis and NextGen.
  • Licensed in 14 states and worked claims in those states that do not require a license.
  • I was consistently in the top 5 adjusters in the segment in customer experience, production and quality as rated by Allstate.

Permit Coordinator

Adams Homes
Port Saint Lucie
01.2021 - 05.2021
  • Reviewed building plans, surveys, and engineering plans for residential homes to ensure compliance with building codes in various municipalities.
  • Responsible for relocation process of gopher turtles if found on lots to be developed.
  • Communicated with various contractors to order services and materials.
  • Completed necessary documents to obtain submit for building permits in various municipalities.
  • Maintain documentation of orders and progress via paper file system and digital means.

Administrative Assistant

Webcraft 360
Mobile
06.2019 - 04.2020
  • Website management
  • Customer relations
  • Database management

Event Marketing Director

Grand Circle Travel
Boston
08.2016 - 05.2019
  • Lead for a national event marketing team
  • Managed four regional marketing teams
  • Managed $3 million event marketing budget
  • Event Planning
  • Contract negotiation
  • Customer database management
  • Email marketing creation and distribution
  • Reporting for all event sales data to executives

Operations Manager

Staples
Hyannis
07.2014 - 12.2015
  • All store operations for a $10 million store
  • Hiring and Training
  • Inventory management
  • Scheduling labor for optimal store functionality
  • Budget Attainment
  • Customer Relations

Contracted Event Team Member

Conventures Inc.
Boston
01.2014 - 01.2015
  • Ensured Seating Properly Arranged
  • Guest Check in Procedures
  • Security

Sales

Uniforms by Bayou
06.2013 - 11.2014
  • Store operations
  • Customer Service
  • Account Management

Education

AA - General Studies

Central Texas Community College
Killeen, TX

Skills

  • Team management
  • Claims processing
  • Policy compliance
  • Virtual training
  • Estimation accuracy
  • Customer relationship management
  • Data reporting
  • Problem solving and adaptability
  • Effective communication

Volunteer Experience

  • Family Readiness Group Leader, Ft. Hood, TX
  • Housing Village Mayor, Ft. Hood, TX

Certification

  • Florida Licensed Adjuster
  • Women in Leadership

Affiliations

Support Group Leader for Battered Women

Multiple Volunteer Leadership positions with various military groups.

References

References available upon request.

Timeline

Dedicated Team Manager

Crawford & Company
01.2023 - Current

Catastrophe Field Team Manager- Citizens Dedicated

Crawford & Company
09.2022 - 12.2022

Catastrophe Desk Team Manager- Allstate

Crawford & Company
06.2022 - 09.2022

Catastrophe Claims Adjuster

Allstate
05.2021 - 06.2022

Permit Coordinator

Adams Homes
01.2021 - 05.2021

Administrative Assistant

Webcraft 360
06.2019 - 04.2020

Event Marketing Director

Grand Circle Travel
08.2016 - 05.2019

Operations Manager

Staples
07.2014 - 12.2015

Contracted Event Team Member

Conventures Inc.
01.2014 - 01.2015

Sales

Uniforms by Bayou
06.2013 - 11.2014

AA - General Studies

Central Texas Community College

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