Kimberly Brown

Clerk

USPS, United States Postal Service

Jasper, TN

02.2011 - 08.2023

Received and distributed incoming mail, messages and packages to appropriate individuals.
Operated photocopiers and scanners, facsimile machines and personal computers.
Performed data entry tasks to update customer accounts records.
Assisted customers with inquiries and complaints in a professional manner.
Maintained inventory levels of office supplies and equipment as needed.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Typed, formatted and edited correspondence and other documents.
Answered multi-line telephone system and routed calls to appropriate personnel.
Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
Opened, sorted and routed incoming mail and prepared outgoing mail.
Prepared deposits according to established procedures.
Communicated with customers and employees to answer questions or explain information.
Monitored office supply stock levels and placed timely orders for replenishment.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Completed and mailed contracts, invoices or checks.
Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Delivered messages and ran errands.
Greeted visitors in a friendly and professional manner while directing them appropriately.
Reviewed files, records and other documents to obtain information or respond to requests.
Organized and maintained filing systems for confidential documents.
Computed, recorded and proofread data or reports.
Coordinated company records and resources to assist team members with special projects.
Answered telephones, directed calls, and took messages.
Supported office clerical functions using word processing and other software, email and office machines.
Copied, sorted and filed records of office activities and business transactions.
Scanned documents into digital formats ensuring accuracy of content.
Generated daily reports of sales activity for management review.
Contacted customers regarding account updates and potential problems.
Resolved discrepancies between invoices and purchase orders quickly.
Monitored and directed work of lower-level clerks.
Developed organizational filing systems for confidential customer records and reports.
Created memos, letters, emails, reports, presentations as requested by management.
Communicated with customers, employees and vendors to answer questions and address complaints.
Answered phones in a courteous manner while providing excellent customer service.
Processed and prepared business or government forms and expense reports.
Processed customer orders promptly and accurately.
Trained staff members to perform work activities and use computer applications.
Filed correspondence and reports in accordance with corporate classification system.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Utilized computer software programs to create reports, labels, forms.
Organized physical files on an ongoing basis to ensure efficient retrieval times.
Verified accuracy of all paperwork prior to submission for processing.
Troubleshot office equipment, computer hardware and software issues.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Maintained and updated filing, inventory and database systems, manually or using computer.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Managed multiple projects simultaneously while meeting tight deadlines.
Compiled customer information into organized databases for easy access.
Displayed strong telephone etiquette, effectively handling difficult calls.
Directed clients and guests to correct departments, rooms, and staff members.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Planned and completed group projects, working smoothly with others.
Worked with cross-functional teams to achieve goals.
Collaborated with others to discuss new opportunities.
Achieved cost-savings by developing functional solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Answered [Number] calls per shift to assist with customer questions and concerns.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Delivered products to customer locations on time.
Identified needs of customers promptly and efficiently.
Recognized by management for providing exceptional customer service.

Summary

Overview

Work History

Clerk

Education

GED -

Skills

References

Timeline

Clerk

GED -

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