Kimberly C. Brown
Upper Marlboro,MD
Summary
A highly competent, self-motivated and enthusiastic leader experienced in fast paced restaurant and Midway environments. Excellent organization skills and a proactive approach with managing workload and meeting agreed deadlines. Professional and well presented with a likable manner and the ability to establish good working relationships with a diverse workforce. Excellent knowledge of management principles with keen attention to detail and 'can do attitude'.
Overview
25
25
years of professional experience
Work History
Temp Manager
Neighborhood Restaurant Group
Washington, D.C
04.2019 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Created training modules and documentation to train staff.
Ops Manager/Certified Training Managernager
Hard Rock Cafe
Washington, D.C
05.2017 - 03.2019
- Manage the day to day operations of a 15 Million dollar full service, casual themed restaurant.
- Training/onboarding all new employees and managers at multiple locations.
- Work closely with the sales and marketing team, building sales, activations.
- P & L analysis and Review
Manager
Tryst Trading Company
Washington, D.c
10.2005 - 04.2016
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Minimized staff turnover through appropriate selection, orientation and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Bartender Supervisor
Hard Rock Cafe
Washington, D.C.
07.1999 - 03.2005
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
Education
Culinary Arts
University of The District of Columbia
Washington, DCAssociate of Business Administration - Business Administration And Managementanagement
Prince George's Community College
Upper Marlboro, MDSkills
- Customer service
- Recruiting & Hiring
- Training & Development
- Scheduling
- Assessing Performance
- Inventory & Ordering
- Vendor Relations
- Quality Assurance
- Problem Solving
- Facility Equipment
- P & L Management
- Cost Control
- Cash Handling
- Computer Skills: MS Word, Excel, PowerPoint, Outlook
- Serv-safe Alcohol Certified
- Tips Certified
- Employee Morale
Timeline
Temp Manager
Neighborhood Restaurant Group
04.2019 - Current
Ops Manager/Certified Training Managernager
Hard Rock Cafe
05.2017 - 03.2019
Manager
Tryst Trading Company
10.2005 - 04.2016
Bartender Supervisor
Hard Rock Cafe
07.1999 - 03.2005
Culinary Arts
University of The District of Columbia
Associate of Business Administration - Business Administration And Managementanagement
Prince George's Community College
Similar Profiles
Gerald RichardsonGerald Richardson
Bar Manager at Blackwall Hitch Alexandria/Titan Hospitality GroupBar Manager at Blackwall Hitch Alexandria/Titan Hospitality Group
Sydney BowserSydney Bowser
Server/Lead Server at Always Fresh Neighborhood Market and RestaurantServer/Lead Server at Always Fresh Neighborhood Market and Restaurant
Brandon OcegueraBrandon Oceguera
Dishwasher at Paulie’s Neighborhood Restaurant, Wine Bar&MarketDishwasher at Paulie’s Neighborhood Restaurant, Wine Bar&Market
Kamira AdamsKamira Adams
Summer Camp Counselor(Inclusion Staff) at Parks of RecreationSummer Camp Counselor(Inclusion Staff) at Parks of Recreation
Jane GideonJane Gideon
Certified Nursing Assistant at Fairland CenterCertified Nursing Assistant at Fairland Center