Kimberly Brown
San Jose,CA
Summary
Well-qualified Management/Sales Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Property Manager
Fairfield Residenal
09.2023 - 01.2024
- Experience in the following - Nexus, Excel, Yardi, CRM, LRO, AMG courses, Fair Housing, Reclasses and Accruals, Budgeting, SODAS
- Managing and building a new team
- Conducted interviews with potential candidates, worked with Recruiter
- Managed 130-unit property
- Listened respectfully to tenant complaints, promptly made improvements or recorded suggestions when appropriate
- Met with potential tenants, investigated credit scores
- Requested and supervised improvements for 130 rental units
- Monitored accounts receivable collections, ensuring no late payments
- Communicated with 250+ tenants, escalating tenant complaints and work order requests
- Assisted in lease preparations and rent payment, and ensured financial information was correct and up-to-date.
Assistant Community Manager
Fairfield Residenal
06.2021 - 08.2023
- Assist in managing all aspects of a building's occupancy and maintenance
- Communicating with tenants regarding property-related issues
- Coordinating with tenants and third parties to address maintenance and facility needs
- Meet with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
- Collecting monthly fees and maintaining records of payments and rental activity
- Preparing budgets and financial reports
- Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
- Investigate and help resolve complaints, disturbances, and violations.
Leasing Consultant
Fairfield Residenal
11.2017 - 06.2021
- Over the course of 4 years, I have worked/helped out at 5 different Fairfield properties
- From San Francisco, all the way to Milpitas, and in the North San Jose/Downtown area
- Leasing apartments, always ensuring I keep residents and prospects happy and comfortable during their move, while making sure I take care of any resident issues
- Responding to emails in a timely manner, going on group tours when it is busy, making sure I follow up with prospects and make sure to let them know of any price drops or specials going on, building a professional and trusting relationship with each prospect when searching for a new place to call home.
Leasing Consultant
Pinnacle Property Management
11.2016 - 11.2017
- Answering calls, scheduling appointments with prospects/re-locators, giving tours of the property, breaking down move out files, posting to craigslist, calling other properties for market surveys, filing invoices, filing resident files, move-in inspections, signing lease renewals, putting in service requests for residents, checking emails and voicemails daily, restocking coffee/creamers, etc.
Server/Waitress
Claim Jumper Restaurant
07.2014 - 08.2016
- Serving large parties
- Answering work phones, taking to-go orders
- Opening the restaurant early in the morning
- Cash handling
- Closing the restaurant late at night, staying over time to help when short staffed
- Setting up for parties
- Talking to a large number of parties
- Introducing myself, communicating
- Constantly making sure guests are happy with their dining experience
- Always getting a manager involved if a guest is ever unsatisfied.
Education
Real Estate -
Chabot
Hayward, CA01.2016
Journalism/Broadcasting/Psychology -
Ohlone College
Fremont, CA01.2015
High School Diploma in General Education -
Irvington High School
Fremont, CA01.2009
Skills
- Microsoft Office
- Microsoft Excel
- Yardi
- Yardi Voyager
- LRO
- Outlook
- POS system
- Bilingual (English and Spanish)
- Persistent
- Very oriented in my community and my surroundings
- Work well with people
- Worked in Sales for over 10 years
- Organized
- Fast Learner
- Multitasking, and able to pay extreme attention to detail
- Great communication skills
- Always willing to learn more, help others and to grow in my career
- I don't allow my personal life to affect my work ethic
- Positive attitude
- Will continue to help your business grow, always ensure the company gets 5 stars, and keep all customers happy
- Business Development
- Property Management
- Staff Management
- Vendor Management
- Business Administration
- Property tours and inspections
- Property accountability
- Legal knowledge
- New Construction
- Financial budgeting and reporting
- Leasing and sales
- Payment Collection
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Property Manager
Fairfield Residenal
09.2023 - 01.2024
Assistant Community Manager
Fairfield Residenal
06.2021 - 08.2023
Leasing Consultant
Fairfield Residenal
11.2017 - 06.2021
Leasing Consultant
Pinnacle Property Management
11.2016 - 11.2017
Server/Waitress
Claim Jumper Restaurant
07.2014 - 08.2016
Real Estate -
Chabot
Journalism/Broadcasting/Psychology -
Ohlone College
High School Diploma in General Education -
Irvington High School
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