Kimberly Brown
Houston,TX
Summary
Friendly and reliable worker offering unmatched customer service and workplace focus. Quick learner and is very easy to train. Proficient in multitasking and dedicated to offering exceptional assistance to team members and or clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Keeps a positive and upbeat attitude with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Optometric Assistant
Perspective Eyecare
09.2023 - Current
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
Receptionist
Beauty Factory
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls on and off of job.
- Scheduled and confirmed appointments and meetings.
Cashier and Personal Shopper
Walmart
06.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Provided excellent service by locating required items and reviewing the store system for merchandise at other locations.
- Worked with customers to fulfill orders based on customer requirements and inventory availability.
- Worked with co-workers to make sure each and every order was fulfilled and on time.
Hostess
Buffalo Woman Ranch
02.2022 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Diploma -
Cesar E Chavez High School
Houston, TX12.2022
Skills
Customer Service resolution
Patient scheduling
Research and Data Analysis
Chart preparation
Office management
Prioritization and Time Management skills
Insurance Processing
Customer Service-Oriented
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Optometric Assistant
Perspective Eyecare
09.2023 - Current
Cashier and Personal Shopper
Walmart
06.2022 - 03.2023
Hostess
Buffalo Woman Ranch
02.2022 - 06.2022
Receptionist
Beauty Factory
06.2021 - Current
Diploma -
Cesar E Chavez High School
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