Kimberly Brown
Los Angeles,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for unhoused individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager experienced in encampment environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
ICMS Case Manager
Coalition for Responsible Community Development
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
ICMS Case Manager
SCHARP
03.2022 - Current
- Caseload of 22 clients
- Provide individual case management referrals and supportive service for tenants
- Maintain proper documentation and current case notes in computerized database system (CHAMP and HMIS)
- Assist with housing applications
- Provide crisis management services to support tenant housing retention, increase income and build community engagement
- Responsible for reporting abuse
- Present tenant case reviews on DHS calls bi-weekly
- Provide referrals to ERC
- Conduct comprehensive assessments for case management service needs
- Develop individualized care plans with measurable goals, objectives, and assist clients in achieving desired outcomes
- Assist client in locating and obtaining permanent housing
- Act as an advocate for clients
- Assist with locating and obtaining resources as needed
- Conducts home visits on a regular basis
- Assist with preparation of Section 8 housing applications and other required documentation
- Network/collaborate with housing providers, landlords, and property managers to develop housing options for the program
- Maintain communication and positive relationships with landlords for continued housing support and retention of clients
- Participate in supervision
- Complete required trainings.
Lead Case Manager
Sepulveda Villa- Project Homekey- Volunteers of America
02.2021 - 02.2022
- Assign and monitor case load of team: 3 Case Managers 95 clients
- Review referrals and screenings of potential clients daily
- Designate clients to a case manager for intake and verification of supporting documents provided
- Provide information of inquiries into program
- Conducts comprehensive screenings and assessments with clients to collect functional, environmental, employment, financial, housing, educational and health information to develop a case plan
- Develop support systems to meet clients needs
- Review cases with Program Manager and CM team
- Audit case files regularly for completion and accuracy
- Conducts crisis intervention
- Provide referrals for outside services
- Provide support to case managers and clients through ongoing case conferencing and advocacy
- Participates and assists with outreach events
- Assist with housing applications.
Case Manager
Pathways to Home Men's Homeless Shelter Program- Volunteers of America
02.2020 - 02.2021
- Collaborate with community resources to provide quality services for participants
- Conduct outreach and engage the community, identify and monitor hot spots within my assigned zone
- Provide direct services with participants while promoting their goals, identify and provide services and unification with family
- Coordinate community events and workshops, engage partnering community-based organizations, attend collaborative meetings with job developer and lease case managers
- Complete accurate up-to-date database, touch points and maintain files including notes, activity participation, and progress for active clientele
- Prepare all financial request for support services, event planning, and workshops
- Advocate for participant in court, school, and probation department
- Facilitate job readiness, re-enrollment to high school, college or trade school
- Schedule transport clients to court, DMV, probation, school enrollments, and therapy appointments
- Assess all participant, identify barriers, assign to qualified program crisis or bridge
- Coordinate with housing and employment department to identify goals
- Meet with team 1 time a week to discuss participants immediate, barriers and success
- Service 80-250 participants
- Provide life skills, financial budgeting, housing and health resources
- Run monthly reports.
House Manager
First to Serve
04.2017 - 03.2020
- Supervise 100-160 participants
- Service diverse homeless population (DHS/DMH/ODR/LGTQ)
- Facilitate substance abuse, conflict resolution groups
- Attend shift debriefing and shift log meetings
- Provide walk-thru for new residents, oversee residents discharge
- Provide incident reports/behavior and incidents
- Bed check/search rooms
- Follow HIPPA guidelines
- Provide meals/passes
- Facilitate conflict resolution, mediate between residents
- Street outreach.
Monitor II & Administrative Assistant
GEO Care Federal Halfway House
08.2013 - 12.2016
- Supervise 115-180 Co-ed clients
- Safety checks
- Conduct drug tests, breathalyzer screenings
- Administer medication
- Create, assign and oversee chore schedule for each participant
- Make sure all logs are in compliance
- Room, car, individual searches for contraband
- Write incident reports on behavior, violations of policy
- Conflict resolution groups
- Attend debriefing meetings with supervisor and case managers
- Provide administrative duties, ordering supplies, visitor check-in/out
- Conduct assessment tests.
Case Manager
Pax House
01.2013 - 05.2015
- Supervise 50 participants
- Case load 10
- Service LGBTQ community
- Facilitate therapeutic activities, individual, group sessions
- Supervise outings, provide life skills and how to implement them in everyday life
- Accompany participants to doctors, court, shopping
- Target life goals and implement starting goals
- Intakes, assessment
- Complete accurate up-to-date database touch points and maintain files
- Schedule family meetings.
Shift Supervisor
Phoenix House Academy
02.2011 - 03.2013
- Supervise 6 employees, provide and supervise 50 female residents
- Provide services, resources to Level 12 residents
- Administer random drug and alcohol testing
- Provide substance abuse, individual group sessions
- Bed check, keep logs in compliance
- Meet with case managers and participants weekly to record progress or barriers
- Assign groups to participants
- Ensure all logs meet the guidelines and are in compliance
- Provide transportation and supervise for court, shopping, outings, field trips
- Provide emotional support.
Youth Specialist & Teacher Aide
Hathaway Sycamores CFS
03.2005 - 09.2012
- Provide educational services to TAY participants
- Service diverse population, substance abuse, physical disabilities, disorders, foster care, and placement
- Reinforce positive behavior
- Supervise youth
- Collaborate with clinical staff in developing and executing a plan of care
- Attend client TDB, IEP meetings with teachers and therapists
- Life skills, budgeting, daily hygiene, cleaning, interaction skills
- Record and submit treatment team notes
- Assist with daily assignments, homework.
Education
Applied Science -
Intercoast College
01.2004
Skills
- 10 years' experience with community engagement and programming
- 10 years working with diverse communities
- 10 years working with TAY
- Strong relationship with community stakeholders
- Restorative justice and conflict resolution facilitator
- Program leadership, using team-oriented, outcomes-based approaches and best practices
- Partnership development with public, private, non-profit sectors, including youth, families and community
- Technology Proficient: MS Word, Excel, Outlook, PowerPoint, Publisher, and Internet
- Extensive experience in community outreach, presentations, leadership development, and re-entry support
- HMIS- DAP notes
- CHAMP- GIRP notes
- Multitask, work well alone or on a team
- Clear communicator
- Type 40 WPM
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Decision-Making
- Client Advocacy
- Community Resources
- Community Outreach
- Crisis Intervention
References
References furnished upon request
Timeline
ICMS Case Manager
Coalition for Responsible Community Development
11.2023 - Current
ICMS Case Manager
SCHARP
03.2022 - Current
Lead Case Manager
Sepulveda Villa- Project Homekey- Volunteers of America
02.2021 - 02.2022
Case Manager
Pathways to Home Men's Homeless Shelter Program- Volunteers of America
02.2020 - 02.2021
House Manager
First to Serve
04.2017 - 03.2020
Monitor II & Administrative Assistant
GEO Care Federal Halfway House
08.2013 - 12.2016
Case Manager
Pax House
01.2013 - 05.2015
Shift Supervisor
Phoenix House Academy
02.2011 - 03.2013
Youth Specialist & Teacher Aide
Hathaway Sycamores CFS
03.2005 - 09.2012
Applied Science -
Intercoast College
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