Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Kimberly Brown

Estill Springs,TN

Summary

Skilled General Manager with a background in overseeing daily operations, managing team members, customer service, and enhancing productivity. Skilled in strategic planning, staff development, operational efficiency, and consistently improving workflow. Possesses strong leadership abilities, customer service skills, and strategic planning knowledge. The previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success. Proven track record of enhancing overall business performance through effective leadership, team-building, and problem-solving. Relocating back to Tennessee from Ohio!

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

National Fitness Partners
Macedonia, Ohio
11.2023 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Motivated and led team members to work together to achieve targets.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Monitored inventory levels and ordered supplies to maintain optimal stock.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.

Supervisor/Member Service Rep.

National Fitness Partners
Copley, Ohio
09.2020 - 11.2023
  • Directed and supervised a team in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction. Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.

Seasonal Warehouse Associate

Lehman's
Dalton, Ohio
11.2010 - 12.2014
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Maintained accurate inventory records through manual and computerized systems.
  • Packed goods for shipment in accordance with customer instructions in a timely manner.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Trained new staff on picking, packing, shipping, and receiving of orders.

Hostess/Server

Tokyo Steakhouse
Crossville, TN
01.2011 - 03.2011
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Took orders for food and drinks and delivered them to guests.

Server/Hostess

Mandarin Palace
Cookeville, TN
08.2009 - 06.2010
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Seasonal Child Care Provider/Kitchen Staff

Camp Monterey
Monterey, TN
06.2009 - 09.2009
  • Provided a safe, nurturing, and stimulating environment for children of various ages to learn and grow.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Assisted in the kitchen as needed to prepare and serve over 150 campers and facility staff.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Received deliveries of food items and stored them properly.
  • Operated dishwashers to sanitize dishes and silverware.
  • Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
  • Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.

Education

Associate of Arts - Physical Therapy

Cuyahoga Community College
Cleveland, OH
05-2023

Certified Personal Trainer -

National Academy of Sports Med.
Marshallville, OH
06-2020

Undergrad - Athletic Training

University of Maine At Presque Isle
Presque Isle, ME
05-2015

Skills

  • Team leadership strength
  • Business operations background
  • Training and development skills
  • Business development
  • Operations oversight
  • Promotions implementation
  • Employee relations
  • Customer retention
  • Staff development
  • Employee scheduling
  • Point of sale (POS) system operations
  • Supply restocking
  • Multitasking and organization
  • Customer service
  • Cash handling
  • Guest seating
  • Dining customer service
  • Microsoft Excel
  • Regulatory compliance
  • Custodial services skills
  • Applicant tracking systems
  • Interviewing
  • Inventory
  • Payroll

Accomplishments

  • FEC Club of the Year (2024)
  • FEA Club of the Year (2024)
  • 2nd Place Collections Contest (2024)
  • Grant Award (2021-2023
  • Scholarship Award (2015)
  • 1st Place Retail Contest (2025)

References

Available upon request.

Certification

  • CPR/AED Certified (2020-Current)
  • NTTI Tanning Certified (2020-Current)
  • NASM Certified Personal Trainer (2020-2024)
  • Forklift Certified (2011-2015)

Timeline

Manager

National Fitness Partners
11.2023 - Current

Supervisor/Member Service Rep.

National Fitness Partners
09.2020 - 11.2023

Hostess/Server

Tokyo Steakhouse
01.2011 - 03.2011

Seasonal Warehouse Associate

Lehman's
11.2010 - 12.2014

Server/Hostess

Mandarin Palace
08.2009 - 06.2010

Seasonal Child Care Provider/Kitchen Staff

Camp Monterey
06.2009 - 09.2009

Associate of Arts - Physical Therapy

Cuyahoga Community College

Certified Personal Trainer -

National Academy of Sports Med.

Undergrad - Athletic Training

University of Maine At Presque Isle

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