KIMBERLY Brown
Restaurant Manager
Upper Marlboro
Summary
Corporate services professional with reputation for high standards and result-oriented approach. Expertise in managing corporate functions and driving process improvements to enhance efficiency. Valued team player known for adaptability and reliability, leveraging leadership and communication skills to foster strong team dynamics and achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Assistant General Manager, Corporate Services
Neighborhood Restaurant Group
06.2021 - Current
- Streamlined communication processes between departments to enhance collaboration and operational efficiency.
- Developed and implemented training programs for staff to improve service standards and team performance.
- Oversaw scheduling and resource allocation, ensuring optimal staffing levels during peak periods.
- Analyzed customer feedback to identify areas for service improvement and drive guest satisfaction initiatives.
- Managed vendor relationships, negotiating contracts to optimize procurement processes and reduce costs.
- Coordinated corporate events, enhancing brand visibility and community engagement through strategic planning efforts.
Event Manager
Majestic Grill Inc./The Partisan
04.2019 - 03.2021
- Coordinated logistics for multiple events, ensuring seamless execution and adherence to timelines.
- Developed and maintained relationships with vendors to negotiate contracts and secure services efficiently.
- Oversaw event budgets, tracking expenses to ensure financial accuracy and cost-effectiveness.
- Managed on-site operations, including staff coordination and troubleshooting during events.
- Trained junior team members on best practices in event management and operational procedures.
Ops Manager/Certified Training Manager
Hard Rock Cafe
05.2017 - 04.2019
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve workflow.
- Developed and enforced standard operating procedures across departments.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Facilitated training sessions on new systems, ensuring smooth transitions for employees.
Front of House Manager
Tryst Trading Company
10.2005 - 04.2016
- Supervised daily front of house operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored staff on customer service excellence and operational best practices.
- Implemented new procedures to streamline workflows and enhance team productivity.
- Coordinated scheduling and staffing to meet peak demand while minimizing labor costs.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Education
Vocational School Certificate - Cultural Studies
University District of Columbia
Washington, D.CSkills
- Operations management
- Organizational development
- Corporate communications
- Human resources management
- Customer relationship management
- Training and development
- Data review
- Purchasing and planning
- Budget analysis
- P&L management
- Financial administration
Timeline
Assistant General Manager, Corporate Services
Neighborhood Restaurant Group
06.2021 - Current
Event Manager
Majestic Grill Inc./The Partisan
04.2019 - 03.2021
Ops Manager/Certified Training Manager
Hard Rock Cafe
05.2017 - 04.2019
Front of House Manager
Tryst Trading Company
10.2005 - 04.2016
Vocational School Certificate - Cultural Studies
University District of Columbia