Kimberly Ann Brown
Summary
Experienced in driving strategic growth and visibility for disaster recovery/relief and nonprofit government agencies. Experienced in Disaster Case Management, Disaster Resource Assistance, and Government agency programs. Skilled in community networking, funded eligibility programs, case management, disaster relief & recovery, auditing, and business development. Strong community and social services skills. Areas of management, recruitment, and customer service. Effective communicator, team player and relationship, highly competitive, persuasive, and articulate, excellent communication and computer skills.
Overview
30
30
years of professional experience
Work History
Independent Disaster Relief Rehousing Contractor Supervisor
LAH Consulting
10.2021 - Current
- Assist with booking hotels and/or assist with all needs during long term housing, Reserve hotels, and follow up with policyholders regarding check outs, move ins, and move outs.
- Act as the liaison between policyholders, insurance adjusters and landlords. Assist families and serve as their primary point of contact until they move back home.
- Serve as point of contact for policy holders, provide information and education on the housing process, and resolve all customer service issues related to hotel and/or housing stays.
- Coordinate housing extensions, notices to vacate, and pickup of furniture, housewares, and appliances.
Homeowner Assistance / Temporary Rental Assistance Disaster Coordinator Lead / Operation Debris Contract Manager
IEM, LLC
Baton Rouge
11.2018 - 10.2021
- This position works within the Housing division administering Hurricane Harvey CDBG-Disaster Recovery (CDBG-DR) funds awarded to impacted homeowners by the Texas General Land Office (GLO) for the purpose of reconstructing or rehabilitating damaged homes.
- Reviewing ownership, income, property tax, and previous assistance documentation to determine applicant eligibility. Prepare and review letters, documentation, reports, and applications. Explain programs housing options, resulting in clear and transparent determination of eligibility.
- Schedule Damage Assessment and Environmental Assessment.
- Assisted/verified eligibility and QC disaster claimant's application, documents, and payments.
- Review records for duplication of benefits (DOB) and fraud.
- Communicate with homeowners in writing, by telephone, and in person. Work with individual survivors and their families that have been affected by hurricane Harvey to understand their needs that have not been met.
- Verify that all Debris Removal contractors are registered through the Debris Removal Contractor Registry at FEMA.gov.
- Verify all loading tickets have been turned in by construction contractor and the ticket has been filled out correctly.
- Work Contract complete with Texas General Land Board and HHS
DCM-Disaster Case Manager Lead / Resource Coordinator / Operation Debris Contract Manager
Endeavors LLC
San Antonio
12.2017 - 11.2018
- Provide case management assistance to mitigate the functional, social, and psychological impact of disaster on individuals and their families thereby maximizing their well-being.
- Conduct client interviews individually, by family or in groups.
- Assess and identify current situation, capabilities, and other factors to determine needed services. Compile information regarding the clients' pre-disaster circumstances.
- Develop a plan and set applicant goals.
- Meet with clients to review and solicit input.
- Conduct follow up to monitor and assess the effectiveness of services provided.
- Document case history and progress towards recovery plan.
- Maintain comprehensive client files. Prepare reports as requested by Case Management Supervisor or Program Manager.
- Assist clients in identifying and obtaining available benefits as well as social and community resources.
- Serve as a liaison between family services, medical/psychological health professionals and other contacts to help individuals and families in post-disaster events.
- Meet regularly with case management supervisor to staff caseload.
- Provide on-going program evaluation and recommendations to the Case Management Supervisor and Program Manager for continuous growth and quality.
- Verify that all Debris Removal contractors are registered through the Debris Removal Contractor Registry at FEMA.gov.
- Verify all loading tickets have been turned in by construction contractor and the ticket has been filled out correctly.
- Work Contract complete with FEMA and HHS
Community Networking Support Service Case Manager Supervisor
Bridging the Gap
07.2012 - 12.2017
- Worked with Protective Service caseworkers on the need of their client's.
- Conduct Outreach Networking with area non-profit and for-profit agencies for client needs.
- Gathered information to assess housing, clothing, food, transportation, healthcare, and any other needs that may arise for the client. Implement a service plan / goal setting for client.
- Conduct ongoing case management between client, agency providing service and Protective Service caseworker.
- Conduct weekly case notes for Protective Service caseworkers to ensure no further supportive services were needed.
- Work Contract complete with Adult Protective Services (APS) / Child Protective Services (CPS)
Community Educator / Volunteer Coordinator / Fundraising Coordinator
Harbor Hospice
07.2012 - 12.2015
- Responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, providing education on topics pertaining to hospice care.
- Also responsible for referral coordination from initial intake through admission for those patients residing in a facility setting and/or those vulnerable to hospital readmission as they transition through care environments.
- Responsible for planning, coordinating, and managing all volunteer program activities in the organization as well as hosting community fundraising events to help with raising money for the agency non-profit foundation that helps with non-funded patients.
- Will assign, support, and oversee the implementation of scheduled events within the communities upon established procedures. I will serve as the point of contact for voluntary services.
- Will consult with CEO on planned functions and ensure close collaboration on relevant voluntary-organization staffing and service-delivery issues. Coordinate with nurses to produce an effective public and private sector messaging strategy.
- Will maintain disaster-specific files, maintain rosters and contacts for voluntary agencies and will assist with dissemination of information.
- Meet with CHAPS and State auditors to ensure that our volunteer program has met all required state regulations.
Community Educator / Volunteer Coordinator / Fundraising Coordinator Supervisor
Lakes Area Hospice
11.2009 - 07.2012
- Responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, providing education on topics pertaining to hospice care.
- Responsible for referral coordination from initial intake through admission for those patients residing in a facility setting and/or those vulnerable to hospital readmission as they transition through care environments.
- Responsible for planning, coordinating, and managing all volunteer program activities in the organization as well as hosting community fundraising events to help with raising money for the agency non-profit foundation that helps with non-funded patients.
- (Ragball Tournaments, Community BBQ Luncheon Fundraisers, Fish Tournaments, Santa Pictures, Easter Bunny Pictures. Submit grant applications to an organization that helped with community Flu vaccinations.
- Worked with area DuPont Goodrich Federal Credit Union on their 'DuGood' Program that gives monies back to non-profit organizations and foundations a percentage every time one of their customers open an account, etc.
- Held networking Spray Tan Parties for Nurses, Nurse Practitioner, Doctors and Administrators with my area accounts and provided brief in-service over services that LAH provides to the community.
- Help organize each month a Caring Friends Luncheon for families within the community who have lost a loved one.
- Work with the area florist on donations of a small spray of flowers that was given to each pts family at funeral service when a patient passes.
- Delivering doctor orders to various clinics, hospitals, and nursing homes throughout my seven county territories.
- Will assign, support, and oversee the implementation of scheduled events within the communities upon established procedures.
- Serve as the point of contact for voluntary services. Will consult with CEO on planned functions and ensure close collaboration on relevant voluntary-organization staffing and service-delivery issues.
- Coordinate with nurses to produce an effective public and private sector messaging strategy. Will maintain disaster-specific files, maintain rosters and contacts for voluntary agencies and will assist with dissemination of information.
- Meet with CHAPS and State auditors to ensure that volunteer program has met all required state regulations.
Job Placement / Business Services Eligibility Supervisor
Texas Workforce Solutions
02.1996 - 10.2009
- Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing. Answer applicants' questions about benefits and claim procedures.
- Performs advanced (senior-level) or highly advanced (senior-level) grant development, coordination, and administration work.
- Work involves coordinating, reviewing, evaluating, and reporting of grants at various stages to determine appropriateness of grant or compliance with requirements and standards; and serving as a liaison between funding sources and the state or federal government.
- May supervise the work of others. Works under limited or minimal supervision, with considerable or extensive latitude for the use of initiative and independent judgment.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, records, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for Public Assistance and gather information pertinent to their applications.
- Check with employers or other references to verify answers and obtain further information.
- Keep records of assigned cases and prepare required reports.
- Schedule claimant for adjudication interviews to address questions of eligibility.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Provide social workers with pertinent information gathered during applicant interviews. Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
- Monitor the payments of benefits throughout the duration of a claim.
- Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
- Investigate claimants for the possibility of fraud or abuse.
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations. Met with employers to find out what their needs are.
- Input job orders in computer and run matches with job seekers. Kept daily case notes on each claimant/applicant applying for government programs.
- Case manager/Supervisor for two hundred plus summer youth applicants and ran background checks on all claimants/applicants.
Education
Diploma -
Nederland High School
Timeline
Independent Disaster Relief Rehousing Contractor Supervisor
LAH Consulting
10.2021 - Current
Homeowner Assistance / Temporary Rental Assistance Disaster Coordinator Lead / Operation Debris Contract Manager
IEM, LLC
11.2018 - 10.2021
DCM-Disaster Case Manager Lead / Resource Coordinator / Operation Debris Contract Manager
Endeavors LLC
12.2017 - 11.2018
Community Networking Support Service Case Manager Supervisor
Bridging the Gap
07.2012 - 12.2017
Community Educator / Volunteer Coordinator / Fundraising Coordinator
Harbor Hospice
07.2012 - 12.2015
Community Educator / Volunteer Coordinator / Fundraising Coordinator Supervisor
Lakes Area Hospice
11.2009 - 07.2012
Job Placement / Business Services Eligibility Supervisor
Texas Workforce Solutions
02.1996 - 10.2009
Diploma -
Nederland High School