Kimberly Brown
Daytona Beach
Summary
Goal-oriented unit clerk adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.
Overview
22
22
years of professional experience
Work History
Centralized Scheduler
Brooks Rehabilitation Hospital
01.2021 - Current
- Coordinated patient scheduling across multiple departments to optimize resource allocation.
- Collaborated with leadership to align scheduling processes with organizational goals and standards.
- Contributed to process improvements by identifying areas for increased efficiency within the centralized scheduling system.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Trained new staff on scheduling software and best practices for effective patient management.
- Analyzed scheduling data to identify trends and recommend process improvements.
- Managed complex appointment systems, ensuring timely patient access to services.
- Streamlined communication between clinical teams and administrative staff for improved workflow.
- Developed and implemented scheduling protocols to enhance operational efficiency.
Unit Clerk
Brooks Rehabilitation Hospital
03.2016 - Current
- Screened calls and collected messages for unit personnel to promote team efficiency
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information
- Coordinated supply replenishment to meet expected unit demands
- Organized ordered medical tests, including sample collection and patient transportation
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments
- Documented vitals and put lab results into patient charts
- Prepared charts for outpatient and inpatient services
- Responded to telephone inquiries from clients and Physician's and delivered information to inform and educate callers
- Monitored office supply use and stock levels, placing replenishment orders as needed
- Oversaw office inventory by restocking supplies and submitting purchase orders for new patients and products
Certified Nursing Assistant
Brooks Rehabilitation Hospital
02.2014 - Current
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented patient intake and dietary requirements and assisted with feeding
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Collected specimens, monitored vitals and maximized patient comfort
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Provided personal nursing assistance in pre- and post-operative situations
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Certified Nursing Assistant
Good Samaritan
06.2013 - 07.2014
Certified Nursing Assistant
Coastal Health and Rehab
05.2004 - 01.2012
Education
High School Diploma -
Mainland High School
Daytona Beach, FLAssociate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2022
Bachelor of Science - Health Care Management
Daytona State College
Daytona Beach, FL05-2026
Skills
- Faxing orders
- Replenishing inventory
- Professional and mature
- Talent in obtaining/charting vital signs
- CPR and BLS certified
- Charting
- Speaking clearly
- Specimen collection and processing
- Maintaining confidentiality
- Data entry proficiency
- Scheduling expertise
- Patient scheduling
- Data entry
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Active listening
Timeline
Centralized Scheduler
Brooks Rehabilitation Hospital
01.2021 - Current
Unit Clerk
Brooks Rehabilitation Hospital
03.2016 - Current
Certified Nursing Assistant
Brooks Rehabilitation Hospital
02.2014 - Current
Certified Nursing Assistant
Good Samaritan
06.2013 - 07.2014
Certified Nursing Assistant
Coastal Health and Rehab
05.2004 - 01.2012
High School Diploma -
Mainland High School
Associate of Arts - General Studies
Daytona State College
Bachelor of Science - Health Care Management
Daytona State College