Kimberly Bryant
Chester,PA
Summary
Results-driven retail management professional determined to exceed company sales goals. Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Independent decision-maker using sound judgment to positively impact company success. Dedicated worker with excellent communication, time management and computer skills.
Overview
21
21
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
02.2023 - Current
- Manage 20+ store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assists with recruiting, hiring, and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Completed point-of-sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Operations Manager
Bed Bath & Beyond Inc
06.2004 - 02.2023
- Lead and supervised store staff of 20+ employees
- Strong customer service skills used to solve customer issues and build customer relations
- Reconciled invoices and supply requisitions
- Opened and closed store, balanced money and reconciled office paperwork
- Coached and motivated employees to achieve most from sales and customer interaction
- Hired and trained employees in all retail areas, supervise staff
- Help implement new OMNI customer home delivery system in 2019
- Assisted with key HR processes; recruitment, performance management, employee development and training
- Worked with benefits department to process inquiries regarding FMLA, company benefits, and policy changes
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant Store Manager
Joyce Leslie Clothing Store
06.2002 - 07.2004
- Coached, motivated and trained staff of 20+ to make sales goals and help customers
- Opened and closed store daily, and reconciled back office and kept daily sale records
Education
Accounting
Community College of Philadelphia
Philadelphia, PA01.2002
Accounting
Pierce College
Philadelphia, PA04.2004
Skills
- Goals and Performance
- Merchandising
- High Pressure Environments
- Conflict Resolution
- Inventory Accuracy and Organization
- Policies and Procedures
- Team Leadership
- Time and Inventory Management
- Team Player and Mentorship
- Customer Relations
Timeline
Store Manager
Bed Bath & Beyond
02.2023 - Current
Operations Manager
Bed Bath & Beyond Inc
06.2004 - 02.2023
Assistant Store Manager
Joyce Leslie Clothing Store
06.2002 - 07.2004
Accounting
Community College of Philadelphia
Accounting
Pierce College
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