Kimberly B. Santana
Cleveland,OH
Summary
I am an experienced bilingual receptionist with management experience who is responsible and efficient. I can handle multiple responsibilities simultaneously while providing exceptional results. In addition, I can easily learn and adapt to new concepts, rules, and regulations.
Overview
6
6
years of professional experience
Work History
Receptionist
Dr.Marino and associates
Cleveland, OH
10.2023 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed a multi-line phone system to answer, screen, and forward calls.
- Organized and updated files for patients per HIPAA policies and facility standards.
- Implemented digital filing system to organize files, reducing old information and repeat records.
- Managed multiple tasks and met time sensitive deadlines.
Receptionist
New York General Dentistry
Manhattan, NY
06.2021 - 09.2023
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Manager
CVS Pharmacy
Cleveland, OH
04.2020 - 06.2021
- Establish policies with colleagues and serve as the main source of guidance for them, ensuring compliance to the rules, and taking appropriate corrective action when necessary.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Loss prevention procedures, manage profit, and cash pick-ups.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Shift Supervisor
Planet Fitness
Queens, NY
08.2018 - 03.2020
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor of Science - Business Marketing
York College
Jamaica, NY06-2023
Associate of Science - Business Administration
BMCC
Manhattan, NY06-2020
Skills
- Multi-line phone systems
- Email Etiquette
- Strong communication skills
- Records Management
- Issue Resolution
- Customer Service
- Efficient in a fast-paced work environment
- Punctual and Reliable
- Appointment Scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Dr.Marino and associates
10.2023 - Current
Receptionist
New York General Dentistry
06.2021 - 09.2023
Manager
CVS Pharmacy
04.2020 - 06.2021
Shift Supervisor
Planet Fitness
08.2018 - 03.2020
Bachelor of Science - Business Marketing
York College
Associate of Science - Business Administration
BMCC
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