Dynamic professional with a proven track record at Com Plus, Inc., excelling in leadership and strategic initiatives. Skilled in effective communication and process optimization. I have strong customer service focus, driving repeat business and fostering lasting relationships. I enjoy learning and work well under pressure and a fast paced environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Instructor
Red Cross
03.2016 - Current
Teach participants life saving techniques in CPR
First Aid and AED
Vice President
Com Plus, Inc.
09.2012 - 06.2024
Ran office as HR, payroll, accounts payable and receivables.
Worked on site with the building and maintenance of communication towers.
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Identified opportunities to improve business process flows and productivity.
Managed financial, operational and human resources to optimize business performance.
Music Leader
Greater Mountain Pentecostal Church
02.2004 - 10.2023
Organized community outreach events, strengthening the connection between the music program and local residents.
Managed budgetary resources effectively, enabling the acquisition of essential materials for rehearsals and performances.
Demonstrated versatility in adapting to various performance settings, showcasing flexibility and professionalism in all situations.
Tailored repertoire selections to specific event themes or audiences, enhancing overall satisfaction levels of attendees.
Fostered an inclusive environment within the ensemble, promoting mutual respect among all members.
Facilitated open communication between ensemble members during rehearsals by actively addressing questions or concerns that arose.
Enhanced audience engagement by incorporating interactive elements and diverse musical styles into performances.
Handled requests for specific musical selections.
Food and Beverage Manager
Pine Mountain Club Property Owners Assoc
07.2009 - 09.2012
Managed inventory effectively, reducing waste and optimizing stock levels.
Resolved customer complaints involving food or beverage quality and service.
Maintained highest standards for beverage quality and service.
Organized successful special events that contributed to increased sales figures.
Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Improved customer satisfaction by implementing innovative food and beverage menu options.
Oversaw the hiring process for new employees, selecting top talent to join our team.
Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Streamlined operations through regular review of processes and implementation of best practices.
Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
Owner and Operator
The Sweet Shop
05.2008 - 02.2010
Baked cakes and pastries
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.