Kimberly Buhler

• Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Greeted patrons upon arrival at salon, offering prompt, courteous service.
• Maintained client waiting area, ensuring that it was kept clean at all times.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
• Upsold salon products and services to customers through effective communication and successful marketing methods.
• Organized and detail-oriented with a strong work ethic.
• Enhanced customer satisfaction with prompt and courteous service at the front desk.
• Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
• Managed approximately 30 incoming calls, emails and per day from customers.

• Provided a welcoming experience for all customers/guest in the store.
• Answered customers questions about merchandise and advise customers on merchandise selection.
• Planned commercial displays to entice and appeal to customers
• Changed or rotated window display areas or signage to reflect changes inventory or promotions.
• Developed ideas or plans for merchandise displays or window decorations.
• Collaborate with others to obtain products or other display items.
• Select themes, lighting, colors, or props to be used.
• Answer customers questions about merchandise and advise customers on merchandise selection.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Receive, open, unpack and issue sales floor merchandise.
• Clean display cases, shelves, and aisles.
• Compare merchandise invoices to items actually received to ensure that shipments are correct.
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Take photographs of displays or signage.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
• Store, pack, and maintain records of props and display items.
• 3 months of GIA Applied Jewelry Professional Program.

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as

cleanliness or maintenance.

• Train workers in proper operational procedures and functions and explain company policies.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.
• Recruit and hire staff members.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Plan store layouts or design displays.
• Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon's success.
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Plan commercial displays to entice and appeal to customers.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
• •Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
• Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.