Kimberly Bull

Work History

Accounting and Administrative Assistant

RM Bradley Management Corporation

10.2024 - 02.2025

Receive the incoming checks, make sure deposited in correct account and then record them in Skyline
Screened phone calls, emails, mail correspondence, prioritizing urgent matters for immediate attention or delegation as needed
Ordered office supplies
Developed and implemented efficient filing systems, resulting in improved document organization and retrieval times
Prepare documents for property independent audits
Maintained a professional appearance and demeanor at all times, representing the company positively in interactions with external stakeholders
Maintained a clean and organized office environment, ensuring supplies were readily available
Enhanced document organization by implementing an efficient filing system.
Managed scheduling and coordinated meetings to ensure smooth office operations.
Updated records and maintained databases for accurate information management.
Answered and directed phone calls to facilitate effective communication.
Supported executives with travel arrangements, ensuring seamless itineraries.
Assisted in budget management by tracking expenses and maintaining records.
Facilitated communication between departments to ensure alignment on objectives.
Managed mail distribution and handled incoming and outgoing correspondence.
Updated and maintained calendars for time management and scheduling.
Supported HR with onboarding activities to ensure smooth integration of new hires.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Accounts Receivable/Customer Service

ImmediaShip

08.2024 - 10.2024

Invoicing, Disputes, Claims and Pricing
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Built rapport with customers through active listening, empathy, and personalized interactions
Resolved complex customer complaints by investigating the root cause of the issue
Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Identified opportunities for process improvement based on common customer inquiries or pain points
Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Assisted with order fulfillment processes such as tracking shipments or coordinating the delivery of shipment
Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.

Collections/Billing/Customer Service

AERO ALL GAS

04.2024 - 08.2024

Research collections disputes, contact customers from the initial call to collection of payment
Helped in collections with setting up payment plans
Preparing and sending customer invoices and statements
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Built rapport with customers through active listening, empathy, and personalized interactions
Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
Identified opportunities for process improvement based on common customer inquiries or pain points
Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant/Bookkeeper

Bennett and Company, PC

11.2021 - 07.2023

Prepare Sales Tax returns monthly for variety of businesses
Bank Reconciliations
Quickbooks, Ultratax, Adobe Acrobat, Microsoft Suite, Fixed Asset and Excel regularly used
Maintained clients accounts by entering invoices, processing and making payments of bills
Recorded clients incoming cash flow
Apply for Articles or Incorporation, EIN, State ID Registration and apply for all needed payroll numbers and unemployment numbers
File Annual Reports
Prepare Financial Statements
Enter and confirm all 1099's for our clients
Prepare office for tax season including creating client folders, adding their tax information to folder as came in and boxing previous year returns for storage
Prepare tax returns
Maintaining client payments and billing out client
Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
Created and maintained electronic filing systems to ensure efficient retrieval of documents
Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting documents
Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided information as needed
Maintained confidentiality of sensitive information while handling administrative tasks with professionalism
Performed general clerical duties including photocopying, scanning, faxing, mailing, and filing documents
Responded promptly to customer inquiries or complaints via phone/email/mail; resolved issues effectively within established guidelines/policies/procedures
Updated databases with accurate contact information for clients/vendors/suppliers to ensure effective communication channels were maintained
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Maintained inventory of office supplies and placed orders.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Contributed to policy updates, researching regulations to ensure company compliance.
Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Customer Service Representative/Dispatcher

LAZFLY Parking

08.2016 - 03.2020

Handled customer reservations, customer check ins & outs and customer issues
Maintained cash drawer including proper paperwork and deposits
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Built rapport with customers through active listening, empathy, and personalized interactions
Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Maintained detailed records of all customer interactions in CRM system for future reference and analysis
Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
Responded promptly to customer inquiries, resolving issues or concerns related to drop off, lost or left behind items
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative/Lead Cashier

Cumberland Farms

06.2010 - 08.2016

Certified in SERV Safe
Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
Assisted in ordering, receiving and inspecting merchandise deliveries, verifying accuracy of shipments
Operated lottery machine and processed ticket sales according to established procedures
Stocked shelves and maintained inventory levels to ensure product availability for customers
Monitored expiration dates of perishable items and rotated stock accordingly to minimize waste

Administrative Assistant/Bookkeeper

Bennett and Company, PC

09.2007 - 06.2015

Form businesses from AOI, EIN, DOR, Payroll and Unemployment requirements by state
File Annual Reports
Maintained accurate financial records and performed bookkeeping duties for multiple clients
Managed accounts payable and receivable, ensuring timely payment of invoices and collection of outstanding debts
Reconciled bank statements, credit card statements, and other financial documents to ensure accuracy
Prepared monthly financial reports summarizing income, expenses, and cash flow for management review
Implemented efficient record-keeping systems to streamline bookkeeping processes
Utilized accounting software such as QuickBooks, UltraTax, Fixed Assets and 1099 programs to input and track financial data accurately
Prepared and edited correspondence, reports, invoices presentations, and other documents as needed
Maintained spreadsheet of client payments
Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Researched pricing options from various suppliers/vendors leading to cost savings on office equipment purchases
Managed and updated company databases, ensuring accuracy and completeness of information
Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Summary

Overview

Work History

Accounting and Administrative Assistant

Accounts Receivable/Customer Service

Collections/Billing/Customer Service

Administrative Assistant/Bookkeeper

Customer Service Representative/Dispatcher

Customer Service Representative/Lead Cashier

Administrative Assistant/Bookkeeper

Education

Bachelor of Science - Accounting

Skills

Software

Timeline

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