Kimberly Burkhart

Responsible for all housekeeping functions, including, but not limited to the following-

• Recruit, hire, and train housekeeping staff. Both internal staffing, as well as contract companies.
• Oversee laundry program, and manage relationships with vendors.
• Work with other department heads in streamlining procedures to save company resources.
• Manage payroll for cleaning teams.
• Oversee QC for over 300 Airbnb properties.
• Maintain a great working relationship with over 25 contractors.
• Manage all scheduling for internals and contractors.

During my time with HCPL, I have successfully built a fantastic team from the ground up. I have created, implemented, and overseen a deep clean schedule for each property to maintain the highest cleanliness standards for our owners, as well as our guests. I am currently assisting with creating and implementing a Program for housekeeping that will reduce turnover, increase owner and guest retention, as well as increase cleanliness scores across the board.

Assist management team with outlining shift goals and then utilize team building skills with peers to ensure goals were met.

Utilize communication skills to train new employees on policies, standards, and procedures.

Coordinate with multiple work stations to ensure peers are supported throughout shift.

• Accurately input data for each sales transaction.
• Perform weekly payroll for all employees.
• Assist with inventory and ordering.
• Maintain an orderly work flow throughout the week, by identifying team weak points, and implementing procedures to increase productivity.

• Perform weekly administrative duties, such as generating reports, completing payroll, scheduling and maintaining data for each client.
• Assist clients with daily tasks, such as personal hygiene, and cognitive skills.
• Work as a team with peers to ensure all clients needs were met.
• Perform program audits, and maintain client binders.
• Hold monthly meetings for staff to review new procedures and employee recognition.