Kimberly Burns

• Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
• Assisting the veterinarian in exams, sample collections, vaccinations, anesthesia and surgical procedures.
• Cleaning and disinfecting exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Grooming and bathing animals to maintain hygiene and appearance.

• Recruited dozens of applicants weekly by streamlining hiring processes, created job listings and screened talent to determine suitability.
• Assisted applicants in training and preparing for state licensing.
• Stayed up-to-date on industry trends and best practices, sharing relevant insights with the team to ensure a competitive edge in recruitment efforts.
• Participated in career fairs and networking events to expand the pool of potential candidates and enhance company brand visibility within the industry.
• Tracked and presented monthly expense reports

I took time away to care for my mother and father in their final years. During that time, I leveraged my effective communication skills with numerous health care providers, as well as my organization skills to coordinate meetings with their legal representation, brokers, and financial planner, which gave them peace of mind. I would like to use those same problem-solving skills in addition to my ability to remain calm under pressure.

• Educated new employees in pet nutrition by creating more engaging training program.
• Developed educational materials and workshops on various nutrition topics, empowering clients to make informed dietary choices for their pets.
• Organized store marketing events including Grand Opening and Anniversary sales by managing store appearance, distributing marketing materials and coordinating with vendors.
• Facilitated and maintained strong and positive rapport with outside vendors and partners.
• Maintained tight store inventory that prevented over and under ordering.

• Worked with USDA and Customs to assist new owners in importing and exporting animals abroad.
• Improved customer satisfaction by providing comprehensive information on breed traits, care needs, and training tips.
• Provided exceptional client service, guiding prospective owners through the adoption process to ensure successful placements.
• Developed strong relationships with clients through attentive communication and follow-up support.
• Increased breed awareness and drove demand for puppies through showcasing dogs in competitions, expos, and local events.
• Ensured the well-being of breeding stock with proper veterinary care, appropriate exercise, and balanced nutrition.
• Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.