Kimberly Burnsed
Beaufort,SC
Summary
I'm a dependable office management professional who brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Terminix Service, Inc.
Port Royal, SC
10.2014 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained excellent office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company standards.
- Provided training to new hires on office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Reviewed employee performance and provided ongoing feedback and coaching to improve performance.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to Manager on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided administrative support to management team including preparing reports and presentations.
Education
High School Diploma -
Beaufort High School
Beaufort, SC06-2008
Skills
- Office Management
- Invoicing and billing
- Accounts payable and receivable
- Payroll and budgeting
- Office Administration
- Scheduling and calendar management
- Credit and collections
- Hiring staff, training and coaching
- Customer Service
- Data Entry
- Customer Relations
- Mail handling
- Administrative Oversight
- Billing
- Deposits
Timeline
Office Manager
Terminix Service, Inc.
10.2014 - Current
High School Diploma -
Beaufort High School
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