Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
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KIMBERLY BURROUGH
FORT WORTH,TX
Summary
Overview
24
years of professional experience
Work History
Jeannie Nix
Game Room Attendant
05.2017 - Current
Job overview
- Assisted in organizing special events, creating memorable experiences for guests.
- Educated customers on game rules and strategies, enhancing their overall enjoyment and satisfaction in the Game Room.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Boosted Game Room revenue through effective up-selling of products and services.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
River Bottom
Bartender
02.2014 - 05.2017
Job overview
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built relationships with vendors to manage orders and negotiate costs.
Southwestern Bell
Customer Service Representative
07.2000 - 06.2012
Job overview
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Responded to customer requests for products, services, and company information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Midwestern State UniversityWichita Falls, TX
Associate of Arts from Communications
12.1989
University Overview
Skills
- Strong Work Ethic
- Safety Compliance
- Age Verification
- Equipment Maintenance
- Multitasking Abilities
- Supervision and leadership
- Security Monitoring
- Cash handling proficiency
Affiliations
Affiliations
- United States Army Fort Hood 1991-1995
Timeline
Game Room Attendant
Jeannie Nix
05.2017 - Current
Bartender
River Bottom
02.2014 - 05.2017
Customer Service Representative
Southwestern Bell
07.2000 - 06.2012
Midwestern State University
Associate of Arts from Communications
Quote
A dead end is just a good place to turn around.