Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

KIMBERLY BURROUGHS

Upper Marlboro

Summary

Successful team leader with demonstrated experience in building positive rapport with team members, students, parents and patients to support an organization’s success. Well-equipped to perform within diverse environments, adapt to procedures and improve bottom-line profitability. Coordinated and organized with excellent verbal and written abilities. Efficient and detail-oriented offering over 10 years of industry performance. Reliable and task-driven with passion for top-quality patient care. Safely transports equipment and patients to foster consistent positive outcomes. Dedicated professional skilled in organizing, validating, and transferring records. Expert in EHR and learns new programs, systems, and policies quickly to maximize contributions. Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.

Overview

13
13
years of professional experience

Work History

Secretary I

Charles H. Flowers
Springdale
02.2025 - Current
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Ensured that all necessary forms were completed accurately prior to submission.
  • Maintained accurate records of student attendance data on a daily basis.
  • Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
  • Provided administrative support to the principal, teachers, and other school personnel.
  • Answered inquiries from students regarding their academic progress or any other concerns they may have had.
  • Maintained student records, including attendance data and grade reports.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.

Office Manager

Clarkson Eyecare
Alexandria
04.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Optical Manager

Bj’s Wholesale Club
Capitol Heights
08.2023 - 04.2024
  • Developed and maintained a database of customer records to track purchases and preferences.
  • Developed and maintained relationships with insurance companies to ensure accurate billing and payment.
  • Created and maintained employee records and performance reviews.
  • Compiled and audited medical records for accuracy and completeness.
  • Entered patient data into Electronic Health Records (EHR) systems in accordance with HIPAA regulations.
  • Assisted with the release of medical records to patients and their families upon request.
  • Trained staff on the use of medical records software and systems.
  • Scanned and uploaded medical records into the EMR system.
  • Resolved discrepancies between medical records and patient information.
  • Trained and supervised staff on proper use of optical equipment and customer service techniques.
  • Implemented customer loyalty programs to increase customer retention.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.

Clinical Manager

Maryland Eye Care Center
Silver Spring
07.2022 - 07.2023
  • Assisted in the development and implementation of clinical protocols.
  • Coordinated interdisciplinary team meetings to discuss patient care.
  • Developed and maintained effective working relationships with other healthcare professionals.
  • Monitored patient progress and provided guidance to clinical staff on patient care.
  • Supervised clinical staff, providing guidance and direction to ensure quality patient care.
  • Managed the scheduling of clinical staff and ensured adequate coverage.
  • Created and maintained a safe and collaborative work environment.
  • Coordinated with other healthcare professionals to ensure accurate patient diagnosis and treatment.

General Manager

MyEyeDr.
Greenbelt
01.2021 - 04.2022
  • Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
  • Achieved exam goals by receiving the patient personal information accurately to improve the intake process and by confirming all appointments within 72 hours in advance of the scheduled appointment.
  • Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
  • Proactively addressed patients feedback and concerns in an immediate professional manner.
  • Built a partnership with the assigned doctor for a shared commitment to patient loyalty.
  • Kept the sales floor and doctors lanes organized, safe, and clean in order to maintain high productivity and maximize customer satisfaction.
  • Anticipated the needs of every patient by reviewing their history and personalizing the experience.
  • Lead a team of associates who build and reinforce a culture of delivering top tier patient service daily.

General Manager

Visionworks
Wheaton
11.2016 - 12.2020
  • Gathered data and pre-tested patients before examinations began: Autorefraction test, Air puff Tonometry, and Fundus imaging.
  • Managing front desk/reception, including reviewing and discussing billing and vision insurances.
  • Met all KPI goals and my personal sales totaling $700,000 in 2017.
  • Earned the reputation of going the extra mile to improve the customer experience and gaining constant appreciation from patients.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Collaborated with support teams to resolve issues in the areas of product, service, and accounting.
  • Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service.

General Manager

For Eyes Optical
Silver Spring
04.2012 - 11.2016
  • Created effective business plans to ensure that strategic decisions were in line with long-term goals.
  • Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
  • Lowered corporate risk by managing shrink processes and inventory levels.
  • Improved operational success by hiring the right people, providing excellent training, adhering to safety and sanitation regulations, and providing prompt customer service.
  • Administered financial processes including accounts payable/accounts receivable, managing accounting office and updating patients files.
  • Developed sales policies that governed follow-up and conversion processes.
  • Contacted insurance policies and filed insurance claims.
  • Managed and controlled payroll with effective scheduling.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Education

High School - Gender Studies

Bladensburg High School
Bladensburg, MD
06.1986

Certificate of Completion - Nursing Assistance

VMT Home Health Agency
Washington, DC

Skills

  • Human resources management
  • Employee scheduling
  • Performance improvement
  • Staff training/development
  • Efficient multi-tasker
  • Exceptional interpersonal communication
  • Health Insurance Billing
  • Record-keeping
  • HIPPA Compliance
  • Visual Acuity Testing
  • Customer service
  • Inventory management
  • Business Strategy
  • Business Development
  • Client account management
  • Patient Intake
  • Records Management
  • Medical Record
  • EHR
  • WordPerfect 50
  • 60 wpm
  • Data Entry
  • Lensometer
  • Autorefractor
  • Retina Imaging
  • Office administration
  • Office management
  • Scheduling and calendar management
  • Payroll processing
  • Account reconciliation
  • Organizational skills

Awards

Peer Choice Award, Tenacity Award, Perfect Attendance, Honor Roll

Timeline

Secretary I

Charles H. Flowers
02.2025 - Current

Office Manager

Clarkson Eyecare
04.2024 - Current

Optical Manager

Bj’s Wholesale Club
08.2023 - 04.2024

Clinical Manager

Maryland Eye Care Center
07.2022 - 07.2023

General Manager

MyEyeDr.
01.2021 - 04.2022

General Manager

Visionworks
11.2016 - 12.2020

General Manager

For Eyes Optical
04.2012 - 11.2016

High School - Gender Studies

Bladensburg High School

Certificate of Completion - Nursing Assistance

VMT Home Health Agency

Similar Profiles

CREATE PROFILE
KIMBERLY BURROUGHS