Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Bush

Flint,MI

Summary

Seasoned Store Manager Trainer known for high productivity and efficient task completion. Possess specialized skills in staff development, operational management, and customer service excellence. Excel in communication, leadership, and adaptability, ensuring effective training environments and improved store performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager Trainer

Dollar General
Columbiaville, MI
10.2019 - Current
  • Conducted store walk-throughs to ensure compliance with policies and procedures.
  • Provided mentorship and guidance to store managers in order to increase productivity.
  • Developed training programs and materials for store manager trainees.
  • Created performance evaluation reports for store managers based on feedback from customers and staff.
  • Assisted in recruiting, interviewing, and selecting qualified candidates for store management positions.
  • Trained new store managers on proper cash handling techniques, inventory control systems, and customer service practices.
  • Identified opportunities within each location's market area that could be leveraged by the company.
  • Evaluated current processes used by each store manager and suggested ways to streamline them for greater efficiency.
  • Investigated complaints received from customers regarding their experiences at any given location.
  • Provided feedback on employee performance reviews related to their roles as Store Managers.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Established and exceeded organizational performance and individual performance goals.

Assistant Store Manager

Walmart
Clio, MI
02.2019 - 10.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Store Manager

Rite-Aid Pharmacy
Rochester Hills, MI
05.2014 - 02.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Customer Service Representative

Walmart
Burton, MI
04.2004 - 01.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Team Leader

Golden Corral Buffet and Grill
Augusta, GA
05.1999 - 03.2004
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Facilitated communication between cross-functional teams within the organization.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.

Education

GED -

Augusta Technical College
Augusta, GA
05-1995

Some College (No Degree) - Business Management

East Georgia State College
Swainsboro, GA

Skills

  • Staff Scheduling
  • Brand Awareness
  • Sales Training
  • Task Delegation
  • Coaching and Mentoring
  • Recruitment and hiring

Certification

  • SafeServ Certified

Timeline

Store Manager Trainer

Dollar General
10.2019 - Current

Assistant Store Manager

Walmart
02.2019 - 10.2024

Store Manager

Rite-Aid Pharmacy
05.2014 - 02.2019

Customer Service Representative

Walmart
04.2004 - 01.2014

Team Leader

Golden Corral Buffet and Grill
05.1999 - 03.2004

GED -

Augusta Technical College

Some College (No Degree) - Business Management

East Georgia State College

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Kimberly Bush