Kimberly Byrd
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Medicare Customer Service Representative
Blue Cross Blue Shield Of Massachusetts
10.2019 - Current
- I worked full time through 2021 then became a seasonal associate and am currently employed with Blue Cross Blue Shield MA
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Won the Spirit of Service Award in 2021
- Fully trained in Medicare Advantage and Medex plans
- worked as lab support and hotline support
- Received many 5 star audits including monthly 5 star recognition awards
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Bartender Shift Manager
Casa De Montecristo
02.2017 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Administrative Assistant
Independent Finance And Insurance
05.2015 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Obtained a 440 Customer Service Representative license
Education
High School Diploma -
Elk Rapids High School
Elk Rapids, MI06.1996
Skills
- Computer Literacy
- Complaint Handling
- Quality Assurance
- Team Collaboration
- Conflict Resolution
- Policy Understanding
- Telephone Etiquette
- Medicare Knowledge
- Call Center Experience
- Active Listening
- Attention to Detail
- Problem Solving
- De-Escalation Techniques
Timeline
Medicare Customer Service Representative
Blue Cross Blue Shield Of Massachusetts
10.2019 - Current
Bartender Shift Manager
Casa De Montecristo
02.2017 - 06.2019
Administrative Assistant
Independent Finance And Insurance
05.2015 - 05.2018
High School Diploma -
Elk Rapids High School
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