Kimberly Byrd

Gathered and analyzed patient information to determine special program eligibility. Provided knowledgeable and compassionate service in response to patient questions and concerns. Facilitated communication between providers, patients, and family members. Advised on available resources such as financial assistance programs or home care options. Assisted with the completion of insurance paperwork for patient coverage.

Created reports summarizing cases handled by the Patient Advocacy Department each month.

Managed database of patient information and frequently used computerized systems to track details.

Manage members accounts, process payments, send out interactions to all past due accounts via email text and call. Lock and unlock devices, provide general account information requested by members, and help with returns and also extensions if eligible. Managed multiple accounts simultaneously while meeting deadlines.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Developed and maintained relationships with key accounts to ensure customer satisfaction. Resolved customer complaints in a timely manner. Built and maintained productive relationships with customers and internal partners.

Acted as main point of contact in matters relating to client concerns and needs. Developed successful customer relationships and quickly resolved service requests to increase sales. Developed strategies to increase revenue from existing accounts. Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals. Provided training and guidance to new Account Managers.Motivated and worked with onboarding team members to successfully integrate new employees into organization. De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

Managed a large volume of phone calls while ensuring accuracy in data entry. Assigned drivers to appropriate routes based on customer needs. Resolved customer complaints related to service issues or delays. Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary. Tracked vehicles using GPS technology and provided real-time status updates as needed. Updated records of driver locations, delays, and cancellations. Scheduled loads according to priority and available equipment. Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Worked closely with transportation supervisor to dispatch and assign loads.

• Reported delays, accidents or other traffic and transportation situations.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Maintained logs of all incoming calls and assigned tasks.
• Received and dispatched calls for emergency services.
• Ensured compliance with safety regulations and company policies.
• Participated in team meetings discussing changes in procedures or processes.