Lead warehouse operations supporting enterprise clients including L’Oréal, with accountability for inventory accuracy, order fulfillment, and on-time shipping.
Foster a customer-first culture by aligning operational practices with client expectations and strategic priorities.
Develop and deliver comprehensive QBR presentations covering commercial SLAs such as inventory metrics, inbound/outbound performance, and process updates.
Coordinate weekly and bi-weekly operational meetings with L’Oréal and internal teams to ensure performance alignment and communication.
Facilitate process rollouts across multiple Ryder sites and support automation initiatives to enhance reporting efficiency.
Manage capacity planning for increased volume and lead efforts to improve MPS scores and productivity.
Participate in Leadership 101 training and 1:1 coaching sessions to develop leadership competencies.
Logistics Clerk
Amazon Fulfillment Center
01.2020 - 01.2022
Performed clerical and administrative tasks in a fast-paced fulfillment environment, including order processing, inventory reconciliation, and returns management.
Assisted leadership with quality control and issue resolution in a fast-paced fulfillment environment.
Maintained operational performance during peak seasonal demand periods while adhering to safety protocols.
Retail Supervisor
Trendy
01.2017 - 01.2019
Managed daily retail operations, including staff supervision, inventory control, and customer engagement.
Trained and coached employees to exceed sales goals and deliver excellent customer service.
Directed merchandising and promotional activities consistent with brand standards.