Kimberly Calderon
Janesville,WI
Summary
Accomplished District Sales Manager with a proven track record at Spirit Halloween Super Store, enhancing sales revenue through strategic leadership and effective team coaching. Expert in sales presentations and customer relationship management, I exceed targets by fostering team coordination and staff development. Achieved significant customer satisfaction and repeat business, demonstrating exceptional operational and interpersonal skills.
Overview
26
26
years of professional experience
Work History
District Sales Manager
Spirit Halloween Super Store
2016.07 - Current
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
Retail Store Manager
Spencer Gifts/ Spirit Halloween
2008.09 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Control payroll/Bookkeeping.
- Control Shrink
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Successful set up store within the time frame and staff the store.
- Travel and train new management through out the district zone.
Assistant Manager
Big Lots
1998.10 - 2008.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Carl Schurz
Chicago, IL06.1998
Skills
- Sales Team Leadership
- Goal Setting
- Sales Presentations
- Sales expertise
- Sales Leadership
- Sales Training
- Order Management
- Customer Relationship Management
- Operations
- Systems and software expertise
- Team Coordination
- Staff Management
- Staff Training and Development
- Time Management
- Goal Setting and Achievement
- Operating Procedures and Policies
- Decision-Making
- Networking Events
- Customer Service
- Sales processes
- Marketing Strategy Development
- Closing Techniques
- Team Recruiting and Onboarding
- Pre-sales support
- Operations Management
- New Hire Onboarding
- Appointment Scheduling
Timeline
District Sales Manager
Spirit Halloween Super Store
2016.07 - Current
Retail Store Manager
Spencer Gifts/ Spirit Halloween
2008.09 - Current
Assistant Manager
Big Lots
1998.10 - 2008.09
High School Diploma -
Carl Schurz
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