Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Calhoun

Jamestown,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Private Personal Assistant and Childcare

The Mitchell Family
05.2017 - 11.2022
  • Enhanced client''s daily life by managing personal appointments, travel arrangements, and household tasks.
  • Streamlined communication for the client by organizing correspondence and prioritizing urgent matters.
  • Maintained utmost confidentiality with sensitive information, safeguarding the client''s privacy.
  • Developed and implemented efficient systems for managing paperwork, resulting in increased organization and time management.
  • Ensured timely completion of errands by efficiently multitasking various responsibilities like grocery shopping and dry cleaning pickups.
  • Anticipated needs proactively by staying updated on clients'' preferences to provide personalized assistance effectively.
  • Served as a trusted confidant and advisor for the client, offering unbiased feedback when necessary.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to clients.
  • Assisted with any childcare needs like helping kids with schoolwork, babysitting, pickup from school and other activities.
  • Assisted with cooking meals.
  • Kept detailed lists of daily household needs as in grocery lists, and household lists like cleaning supplies and laundry.
  • Assisted with any other special tasks to be done asked for by employer.

In-Store Shopper

Instacart @ Wegmans
03.2021 - 06.2022
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Housekeeper

Holiday Inn Express
06.2019 - 09.2019
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Childcare Provider

Tasha Harrington- Chautauqua Opportunities
01.2014 - 05.2017
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.
  • Provided emotional support and guidance to children during difficult times.
  • Pick up/drop off at school, friends, and sports activities.
  • Helped with grocery shopping as needed per request from parent.
  • Built meaningful relationships with children so they felt safe and loved while in my care.
  • Kept detailed logs of my hours worked each day.

Swing Shift Manager

Mcdonalds
07.2012 - 03.2014
  • Improved employee productivity by implementing efficient scheduling and task allocation strategies.
  • Ensured smooth shift transitions by maintaining thorough communication between teams and management.
  • Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
  • Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Counted down all cash register drawers at end of shift ensuring the amount in drawer equaled the amount of sales.
  • Followed safety and security protocols when putting money into safe each day.
  • Again followed safety and security protocols when doing bank drops as needed.
  • Ensured the smoothest running shift by positioning staff in the areas they were best suited for so orders were done correctly and in a timely manner.
  • Maintained customer satisfaction by keeping drive-thru and front counter service times low.

Education

Associate of Science - Medical Office Technology

Jamestown Community College
Jamestown, NY

High School Diploma -

Corry Area High School
Corry, PA
06.2012

Skills

  • Discretion and Confidentiality
  • Household Management
  • Multitasking proficiency
  • Meticulous attention to detail
  • Food Service Background
  • Childcare experience
  • Time Management
  • Dedicated Team Player
  • Delegation Abilities
  • Great customer service skills
  • Very friendly and outgoing
  • Quick learner and very easy to work with

Timeline

In-Store Shopper

Instacart @ Wegmans
03.2021 - 06.2022

Housekeeper

Holiday Inn Express
06.2019 - 09.2019

Private Personal Assistant and Childcare

The Mitchell Family
05.2017 - 11.2022

Childcare Provider

Tasha Harrington- Chautauqua Opportunities
01.2014 - 05.2017

Swing Shift Manager

Mcdonalds
07.2012 - 03.2014

Associate of Science - Medical Office Technology

Jamestown Community College

High School Diploma -

Corry Area High School

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Kimberly Calhoun